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Personal and Live-In Care - Yale New Haven Health Home Healthcare

Home Healthcare • New Haven, CT

About

Summary: - The Visiting Nurse Association of South Central Connecticut (VNA/SCC) is a New Haven-based nonprofit home health care agency founded in 1904. - Services: home health nursing, therapy, social work, home health aides, private-duty care (affiliate CareSource), and programs like Nurturing Families Network; offers subsidized care and a wide range of clinical services. - Reach: over 150 staff, average daily census >1,000 patients, more than 150,000 home visits per year. - Location: headquarters in New Haven, CT, with two offices (both in New Haven). - For live-in or private-duty care needs in the New Haven area, VNA/SCC (and its private-duty affiliate CareSource) provides in-home services, including private duty nursing, homemaker, companion, and live-in aides. - How to learn more: vnascc.org; Medicare quality info at medicare.gov. If you’re specifically seeking Personal and Live-In Care through Yale New Haven Health Home Healthcare in New Haven, this organization is a related in-home care option in the area, offering private-duty/home health aides and live-in services via its CareSource affiliate. For exact live-in availability and referral to Yale New Haven Health Home Healthcare, consider contacting VNA/SCC or Yale New Haven Health Home Healthcare directly.

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Clinic Type

Home Healthcare

Address

One Long Wharf, Fifth Floor, New Haven, CT 06511, US

Phone

203-458-5990

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.ynhhs.org/health-at-home/services/personal-and-live-in

Emergency Care

around the clock care available; hourly care with long shifts (8/10/12 hours) typically covered by multiple caregivers

Services Offered

Medically Certified Home Care
Personal and Live-In Care
Hospice Care
Post-Acute Care

Insurance & Payment

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Languages Spoken

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FAQs

What services does Yale New Haven Health - Health at Home, Lifetime Care at Home provide?

Non-medical home care services including personal and live-in care, around-the-clock care, and support for daily tasks (note: non-medical caregivers do not provide clinical medical care).

Awards & Accreditations

Leader of Excellence: 2018, 2019, 2020, 2021 & 2022
Provider of Choice: 2015, 2016, 2018, 2019, 2020, 2021 & 2022
Employer of Choice: 2015, 2016, 2017, 2018, 2019, 2020, 2021 & 2022

Photos

What Patients Say

Overall sentiment across review platforms: mixed

U.S. News (Health at Home, Milford, CT): 3.5 / 5 (not stated)
Indeed (Yale New Haven Health, Personal Care & Home Health; New Haven, CT): 3.9 / 5 (overall rating)
Medicare Care Compare / CMS (Health at Home quality & patient experiences): patient survey: 84/100 (rating of 9 or 10); communication 83%; professional care 87%; discussed medicines/pain/home safety 81%; recommend: 76% (not stated)
PlainProof (Medicare/Medicaid 5-star ratings for home health provider): Five-star performance categories reported (Quality, Patient survey, Patient satisfaction, Communication, Teaching, Professionalism) (not stated)

Patients praise

Generally good patient experience and care quality metrics on CMS survey measures (e.g., professional care 87%, communication 83%, patients rating 9–10: 84%)
Higher likelihood of recommending the agency (definitely recommend: 76%)
Home healthcare/services positioning emphasizing medical expertise and compassion (descriptive, not reviews)
Program outcomes described as safe with no serious safety events for the Home Hospital program (not strictly ‘home healthcare agency reviews’ but related patient experience)

Common complaints

No specific patient complaint reviews were found in the provided sources; one directory listing states there are no user reviews yet
Mixed sentiment implied by less-than-perfect rating (e.g., 3.5/5 on U.S. News)

"“Our approach to home healthcare bridges the medical expertise of Yale New Haven Health with the dedication, skill and compassion of our home healthcare …”"

— Yale New Haven Health – Health at Home Services page

"“Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) … 84%”"

— HealthCare4PPL (CMS Patient Experiences / quality measures, Health at Home Southeast)

"“Overall rating 3.9. Based on 1,141 …”"

— Indeed company reviews for Yale New Haven Health (Personal Care & Home Health, New Haven, CT)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].