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About

Yale New Haven Health (YNHHS) is Connecticut’s largest nonprofit health system, based in New Haven, CT. It includes Yale New Haven Hospital, Yale New Haven Children’s Hospital, Smilow Cancer Hospital, and related medical groups, with 2,681 beds and extensive services across primary care, neurology, cardiology, cancer care, women’s health, and more. The system operates hospitals and affiliated institutions throughout Connecticut (and portions of NY and RI) and employs about 3,336 people. For women’s health needs in New Haven, YNHHS offers specialized care through Yale New Haven Hospital and affiliated women’s health services. Contact: patient inquiries at patientinquiries@ynhh.org or 203-688-4618.

Clinic Type

OB-GYN

Address

789 Howard Ave, New Haven, CT 06519, US

Phone

855-547-4584

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Medicare / Healthgrades / HCAHPS standardized reporting: 66% to 69% of patients recommend the hospital (varies by source/metric) (740 completed surveys for overall hospital HCAHPS patient survey rating)
  • localitybiz.com: 2.2-star average (specific to localitybiz listing) (Not explicitly stated)

Patients praise

  • Recognized as a top-performing hospital for specific services like gynecological cancer surgery
  • Some reports of caring and friendly staff experiences
  • Highly specialized and technologically advanced care options available

Common complaints

  • Communication issues, including difficulty reaching staff and delays in MyChart responses
  • Concerns about being treated as a number or feeling dehumanized
  • Administrative frustrations regarding billing, insurance, and medical record transfers
  • Reports of dismissive or unsympathetic interactions with some providers
  • Perception of inefficient processes and lack of responsiveness to patient complaints

"Patients frequently experience delayed or absent replies to MyChart messages and phone calls, often waiting days for critical information about medication timing, test results, or appointment changes."

FindBestClinic review of Yale Medicine Fertility Center

"The process of getting assistance is overly complicated and time-consuming. It takes an inordinate amount of time to speak with a representative, only to discover that they lack the authority to resolve issues."

User review on localitybiz.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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