Primary Care | Departments & Services
Primary Care • New London, CT • Since 1918
About
New London Hospital is a 25-bed, nonprofit Critical Access Hospital in New London, NH, serving the Lake Sunapee region with primary care and a range of specialized clinical services in a patient- and family-centered environment. Key offerings include 24-hour emergency care, ambulance services, diagnostic imaging, inpatient/outpatient rehabilitation, laboratory, acute/critical care, primary care for families, surgical services (orthopedics), and wellness/prevention programs (e.g., CPR and first aid). Primary Care and Departments - Primary care for the entire family (core service) - Surgical services (including orthopedics) - Diagnostic imaging - Laboratory and inpatient/outpatient rehabilitation - Acute and critical care - Wellness and prevention programs Notable leadership and structure - Key executives include Chief Medical Officer, Chief Nursing Officer, Chief Operating Officer, and other senior leaders overseeing care management, compliance, ambulatory services, and medical direction. - Organization focuses on patient-centered care with multidisciplinary departments (Medical, Administrative, HR, Finance, Operations, Marketing, etc.). Location and footprint - Headquarters and multiple offices in New London and surrounding areas in New Hampshire. - Serves the United States with local facilities in New London and Newport, NH. If you’re seeking details on specific departments (e.g., exact services under primary care, orthopedic services, or rehabilitation offerings) or hours of operation for a particular location, I can extract that from the site and present a focused summary.
Clinic Type
Primary Care
Address
New London Hospital, 60 S Main St, New London, NH 03257
Phone
603-526-2911
Tina.Walker@newlondonhospital.org
Opening Hours
Mon-Fri 8:00 am–5:00 pm
Emergency Care
24-hour access to provider on call
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Checking in
We ask patients to arrive 20 minutes prior to their appointment time. This allows enough time to complete the necessary paperwork and make any copayments if needed.
If you need to cancel an appointment
Please contact the office as soon as possible. By doing so, we can then offer this appointment to another patient. If you arrive more than 10 minutes after your scheduled appointment time, we may ask to reschedule your appointment. We will make every effort to have you seen on the same day, but this may not be possible.
After hours and emergency care
When our office is closed, a designated provider is on-call to answer your questions and guide you to appropriate care. If your problem is not life-threatening, call our office at 603-526-2911. If you have a life-threatening emergency please call 911 right away.
Referrals
Most health plans require your primary care provider to refer you to specialists or facilities for certain services within your network. To avoid having your insurance company deny benefits, call our office before obtaining medical care elsewhere unless you believe you have a life-threatening emergency. When you need a referral, allow 7 to 10 business days for us to process the necessary paperwork. You should check with your insurance company to determine your benefits. Even if you have a referral, payment is not guaranteed.
Prescription refills
Please call your pharmacy for routine prescription refills. We process routine refill requests Monday through Friday. Please allow 72 hours or 3 business days for processing. Our office will only call you back about your prescription renewal if you: - Have completely run out of your medications - Need to see your provider prior to renewal
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Medical group websites and physician review platforms (e.g., Vitals, Healthgrades): Individual providers frequently receive high ratings (e.g., 4.8-4.9/5) (Practice-level metrics vary by provider and platform)
Patients praise
- Patients appreciate providers who are attentive, compassionate, and easy to talk to
- Friendly and welcoming environment in some practices
- Some staff are described as caring and helpful once appointments are secured
- Presence of highly-rated individual providers at certain locations
Common complaints
- Difficulties scheduling appointments and long wait times
- Communication issues including long hold times on phones and failure to return calls
- Perceived lack of administrative efficiency and organizational issues
- Reports of rude or unprofessional behavior by office staff and receptionists
- Concerns regarding medication management and processing
"The nurses and front office staff are also super friendly and I'm my healthiest."
— Hartford HealthCare Medical Group review"The worst clinic in the world! They forget to send blood work orders, you have to wait for your test results for months..."
— Community Health Center of New London review"Finally I have a doctor who is prompt, respectful and focused on my healthcare needs. My health has improved since our first visit..."
— Dr. Robert Perry, MD reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Nicolas J. Astras, DO - Internal Medicine Physician in New London, CT — May 14, 2026
- Luanne Benshimol — Jun 26, 2026
- Lauren C. Frank, PA - Physician Assistant in Uncasville, CT — May 14, 2026
- 721 Bank St - New London, CT | Quest — Jun 16, 2026
- Yale New Haven Health to close Norwich heart and vascular center | The Day — Jan 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in New London
Location Details for hartfordhealthcaremedicalgroup.org (New London context) - Soundview Medical Assoc is based in Norwalk, CT, with four offices in Connecticut: - 520 West Ave, Norwalk, CT 06850-4007 - 761 Main Avenue, Norwalk, CT 06851 - 1 State St Ste 19, Hartford, CT 06103 - Norwalk, CT (additional office location listed) - Main contact: billing@soundviewmedical.com; phone numbers include 203-845-9535, 203-838-4000, and 855-300-6933 - Organization type: Hospitals and Health Care; private ownership; active status - Website: hartfordhealthcaremedicalgroup.org (Soundview Medical Assoc listed under Hartford HealthCare Medical Group umbrella) Note: There is no explicit New London office listed; the nearest documented Connecticut locations are Norwalk and Hartford. If you need New London specifics, you may want to verify whether Soundview has a New London presence or refer to Hartford HealthCare Medical Group’s site for a complete, current office list.
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