The Urgent Care | Westbank, New Orleans, LaPlace
Urgent Care • New Orleans, LA • Since 2004 • Multiple locations (Gretna, LaPlace, Mid-City/New Orleans area, Harvey) locations
About
The Urgent Care is a private family medical practice based in New Orleans, Louisiana, founded in 2004. It operates 7 offices across Southeast Louisiana, including locations in New Orleans (HQ), Metairie, Gretna, Harvey, and LaPlace, with a focus on urgent, affordable, all-inclusive care for families. Services are delivered by experienced providers in a community-focused setting, prioritizing comfort, convenience, and clinical excellence. Key details: - Headquarters: 231 N Carrollton Ave, New Orleans, LA 70119 - Other locations: Metairie, Gretna, Harvey, LaPlace - Contact: multiple local phone lines (regional numbers listed) - Website: theurgentcare.com - Industry: Medical Practices; Ownership: Private; Founded: 2004; Employees: ~22 If you’re specifically seeking care in Westbank/New Orleans or LaPlace, The Urgent Care operates clinics in Gretna, Harvey, and LaPlace for convenient access.
Clinic Type
Urgent Care
Address
4907 Prytania St, New Orleans, LA 70115; 4001 Lapalco Blvd Ste 10, Harvey, LA 70058; 231 N Carrollton Ave, New Orleans, LA 70119; 309 Belle Terre Blvd, Laplace, LA 70068; 148 Wall Blvd, Gretna, LA 70056; - additional locations implied in highlights
Phone
5046352273
immigration@theurgentcare.com
Opening Hours
Mon-Sun 8:00am-5:00pm
Telehealth
Available
Emergency Care
Emergency care not specified
Services Offered
Insurance & Payment
We accept most major commercial plans. Federal and state-issued insurance plans.
cash, credit/debit cards, insurance accepted, credit, check, Contactless payment
Languages Spoken
FAQs
Do you offer virtual visits?
Yes, we offer virtual visits.
What are your hours?
Weekdays 8:00am-8:00pm; Weekends 8:00am-5:00pm.
Do you accept insurance?
We accept most major commercial plans and federal/state insurance plans.
What are the prices for visits and common services?
Example costs listed: Virtual visit $79; Office visit $120; X-Rays $40-$180; Physicals $45-$120; STD/STI testing $50-$500.
What forms of payment are accepted?
Cash, credit, check; Contactless payment.
Do you have locations outside New Orleans?
Yes: Gretna, LaPlace, Harvey, and Mid-City areas are served.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Company Official Website (Gretna location): 4.7/5 (based on 1272 reviews) (1272)
- Unilocal: Not explicitly aggregated, but includes negative feedback experiences (12)
Patients praise
- Attentive, caring, and professional medical staff and nurses
- Clean and welcoming facility environment
- Efficient treatment and correct diagnosis for many patients
- Convenient, often quick turnaround times outside of busy periods
Common complaints
- Long wait times during busy periods or scheduled appointments
- Inconsistent service, including perceived lack of continuity of care or unread patient records
- Reports of staff attitude issues at the front desk
- Occasional complaints regarding administrative processes or difficulty managing severe illnesses
"The staff at the urgent care in LaPlace was amazing from start to finish. Everyone was attentive, kind and delightful."
— ScoreDoc review for LaPlace location"My recommendation would be to not come here if you actually have anything «URGENT» that needs to be seen by a doctor. If you are okay with waiting 3 hours on a Saturday afternoon... this may be a good option for you."
— Unilocal review for Westbank location"This spot gives appointment times, purports to adhere to them, but then seems to lack any mechanism for seeing patients within a reasonable amount of time of scheduled appointment."
— LocalityBiz review for New Orleans locationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Medical Smartphones: Westbank Urgent Care Launches iTriage App to Give Mobile Users Greater Access to Medical Information — May 29, 2026
- New Urgent Care Facility Opens in New Orleans East — Apr 21, 2026
- New Urgent Care Brings Accessible Healthcare to New Orleans East — Apr 3, 2026
- Fast Pace Health to Open New Walk-In Clinic in Bossier City – Bossier Press-Tribune — Dec 9, 2025
- Urgent Care On the Go brings healthcare services to Acadiana — Sep 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in New Orleans
LCMC Health Urgent Care operates walk-in urgent care clinics in the Greater New Orleans area, including: - 4945 Lapalco Blvd, Marrero, LA 70072 - New Orleans, LA (specific address not listed) Key points: - No-appointment, walk-in urgent care for illnesses/injuries that require emergency-level care - Services include virtual care, patient portal, access to medical records, flu shots, veteran care, and employer services - Small operation (2 employees) with a focus on urgent/occupational health - Locations and contact: primary office in Marrero; additional site in New Orleans - Contact: (504) 349-2273 If you’re seeking urgent care locations specifically in Greater New Orleans, these LCMC Health Urgent Care sites are the primary options listed. If you need the exact New Orleans clinic address, you may want to call the provided number or check the locations page.
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