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Clinic Type

Internal Medicine

Address

Phone

1-877-292-4040

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine
  • Primary Care

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Optum official provider page: 4.9 stars (based on 100 responses for specific provider) (100 responses (for specific provider))
  • Yelp: Mixed reviews frequently noted (low overall rating suggested) (91 reviews)

Patients praise

  • High regard for the individual doctors and medical providers themselves
  • Appreciation for the patient portal/My Chart system for accessing records and appointments

Common complaints

  • Significant difficulty reaching the office by phone due to centralized call centers with long wait times
  • General dissatisfaction with company management and administrative processes since Optum's takeover
  • Difficulty scheduling or obtaining timely appointments for medical concerns
  • Issues with billing accuracy and prescription refills
  • Perceived lack of direct communication between patients and their specific doctors or office staff

"I had an absolutely terrible experience with Optum in New Paltz, the doctors are fine but everything has gone downhill since Optum took over. It’s nearly impossible to reach the office..."

LocalityBiz review

"One patient said they 'love the providers' but that the 'practices of the company make the experience nightmarish.'"

Times Union (quoting survey respondent)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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