Newburgh, NY Medical Center - | Crystal Run Healthcare
Primary Care • Newburgh, NY • Since 1996
About
Crystal Run Healthcare is a multi-specialty medical group based in Middletown, NY, with operations across the Hudson Valley including Newburgh. Key points relevant to “Crystal Run Healthcare Newburgh”: - Organization: Crystal Run Healthcare (part of Optum), private, founded 1996. Public-facing medical practice with 375+ physicians/APCs and 50+ specialties. - Locations: 14 offices across New York’s Hudson Valley region, including the broader Newburgh area footprint (HQ in Middletown; multiple nearby offices such as Goshen, Warwick, Rock Hill). - Services: Medical and surgical specialties across primary and specialty care; focus on transforming health delivery and community well-being. - Contact: Main phone line 845-703-6999; located at 155 Crystal Run Road, Middletown (HQ). Local offices in the Newburgh area include around Rock Hill, Goshen, and Warwick—useful for Newburgh residents seeking nearest Crystal Run location. - Ownership/Affiliation: Part of Optum, Inc.; operates as a multi-specialty group practice with a regional footprint in Newburgh and the Hudson Valley. If you’re specifically seeking a Crystal Run location in Newburgh, you may want to contact the main number or check the site for the exact Newburgh office address and hours, as the company lists multiple Hudson Valley locations rather than a single Newburgh-only center.
Clinic Type
Primary Care
Address
1200 Route 300, Newburgh, NY
Phone
845.725.0100
noreply@optum.com
Opening Hours
Monday - Friday: 6:30 a.m.-5:30 p.m. Saturday: 7:30 a.m.-1:30 p.m. Sunday: Closed
Telehealth
Available
Emergency Care
Urgent Care: Monday - Saturday: 8 a.m.-7:30 p.m. Sunday: 8 a.m.-5:30 p.m.
Services Offered
Insurance & Payment
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Languages Spoken
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Current Offers
New patient offers
FAQs
What specialties are at this location?
Primary Care (Adult) and Pediatrics Primary Care (among others listed for Crystal Run Healthcare)
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc (Urgent Care): 4.44/5 (73 reviews (Zocdoc))
- Solv (Urgent Care): 3.6/5 (9 reviews (Solv))
- BirdEye (Urgent Care): 2.4/5 (66 reviews (BirdEye))
Patients praise
- Convenient one-stop-shop multispecialty services
- Professional, kind, and thorough care from certain providers
- Clean facilities
- Easy online appointment scheduling for some services
- Efficiency in some urgent care visits
Common complaints
- Long wait times for appointments and while at the facility
- Perceived unprofessional, rude, or argumentative staff behavior
- Issues with billing, invoice errors, and lack of transparency
- Concerns regarding provider bedside manner and perceived lack of thoroughness
- Difficulty scheduling appointments or reaching staff for prescription refills
- Experience with students or inexperienced staff performing procedures like blood work
"Booking an appointment was simple, wait time was lighting fast and staff was kind and the provider was very thorough by double checking my test results just in case."
— Solv Health review"BEWARE OF INVOICES....Had a zero balance and just received an untimely invoice with a service date of 2 years old. ... the personnel in the Billing Dept. refused to give me her full name or her Managers name for information needed and closed door on my face."
— LocalityBiz user review"My dr visit for urgent care was awful! I scheduled an 11 a.m. appt. and got there at 10:45, as you asked. I gad to wait until noon to go back for vitals. ... SHE LIED TO ME!"
— WebMD user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Healthcare workers rally for contract | My Hudson Valley — Nov 26, 2025
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Optum and Crystal Run Healthcare unveil Cutting-Edge Breast Care and Unified Radiology across the Hudson Valley - Sullivan County Democrat — Aug 1, 2025
- Optum workers picket for ‘fair’ first contract - Mid Hudson News — Jun 22, 2026
- Crystal Run Abruptly Closes OB-GYN Clinic, Leaving Just 1 OB-GYN in Sullivan County - Radio Catskill — May 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Newburgh
Cornerstone Family Healthcare is a nonprofit medical practice system based in Newburgh, New York, providing primary, preventive medical care, dental, and behavioral health services to all for families and individuals. Founded in 1967, it operates 8 offices across Newburgh and nearby towns, with the headquarters at 147 Lake Street, Newburgh, NY 12550. The organization employs about 154 staff and reports annual revenue in the range of $25–50 million. Contact: info@cornerstonefh.org or (845) 563-8000.
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