Urgent Care - | Crystal Run Healthcare
Urgent Care • Newburgh, NY • Since 1996 • 4 Urgent Care locations locations
About
Summary: Crystal Run Healthcare operates a multi-specialty medical group with urgent care services in the Hudson Valley and lower Catskills, including locations near Newburgh, NY. The system is powered by Optum, has over 375 physicians across 50+ specialties, and emphasizes community-focused, value-driven care. They maintain multiple offices in the region (including Middletown HQ and nearby locations) and regularly announce new urgent care clinicians joining the team. For urgent care in the Newburgh area, Crystal Run provides accessible, clinician-led urgent care within their network across their New York offices. Contact: 845-703-6999.
Clinic Type
Urgent Care
Address
Middletown: 155 Crystal Run Road, Middletown, NY 10941; Newburgh: 1200 Route 300, Newburgh, NY 12550; Rock Hill: 61 Emerald Place, Rock Hill, NY 12775; West Nyack: 2 Centerock Road, West Nyack, NY 10994
Phone
845.703.6333 (Middletown) / 845.787.0863 (Newburgh) / 845.796.5444 (Rock Hill) / 845.643.3918 (West Nyack)
noreply@optum.com
Opening Hours
Mon-Sat: 8 a.m. - 7:30 p.m.; Sun: 8 a.m. - 5:30 p.m.
Emergency Care
Non-life-threatening urgent care; walk-ins welcome; open weekends and after hours; 7 days a week, 365 days a year
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Crystal Run Urgent Care?
Monday - Saturday: 8 a.m.-7:30 p.m. Sunday: 8 a.m.-5:30 p.m.
Where are Crystal Run Urgent Care locations?
Middletown, Newburgh, Rock Hill, and West Nyack.
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc: 4.49/5 (96)
- Birdeye: 2.4/5 (66)
- Solv: 3.6/5 (9)
Patients praise
- Some patients report kind and thorough care from specific providers and medical staff
- Efficiency and professionalism noted by some during urgent care visits
- Facility cleanliness and ease of booking (when successful) highlighted positively
Common complaints
- Long wait times for appointments and during visits
- Reports of unprofessional or dismissive staff and physician attitudes
- Complaints regarding billing, insurance acceptance issues, and prescription handling
- Concerns about medical competency and thoroughness of exams
- Communication breakdowns and failure to follow up with patients
- Negative experiences with specific procedures like blood draws and testing protocols
"She saw doctor A. Ducheine, who was very kind and thorough. ... I am so glad we went. They had a great team."
— Birdeye review"Dr. Gupta, is unprofessional and her attitude to be called a “doctor” is horrible. i don’t recommend her at all."
— Solv review"It's been hours and they still have not followed through on basic treatment. Patient care is not a priority here."
— Localitybiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Optum and Crystal Run Healthcare unveil Cutting-Edge Breast Care and Unified Radiology across the Hudson Valley - Sullivan County Democrat — Aug 1, 2025
- Healthcare workers rally for contract | Mid Hudson Times — Nov 26, 2025
- Kourtney Waggoner, PA - Physician Assistant in Newburgh, NY — May 14, 2026
- Healthcare workers rally for contract | My Hudson Valley — Nov 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Newburgh
Summary: Middletown Medical, PC is a private multi-specialty medical group based in Middletown, NY, with three U.S. offices, focused on comprehensive patient care. They employ 87 staff and report annual revenue around $6.78M. The organization emphasizes a warm, patient-centered environment and operates across multiple specialties, including urgent care. They list open positions such as X-Ray Tech and Nephrology Nurse Practitioner. For urgent care needs in the Newburgh area, Middletown Medical is part of the broader network in the region, with services likely accessible through their Middletown locations, and potential referrals to affiliated facilities as needed. If you’re seeking urgent care in Newburgh, you may consider contacting their Middletown offices or checking current listings for any Newburgh or Monticello center availability.
Newburgh, NY - WellNow Urgent Care - WellNow Urgent Care (formerly Five Star Urgent Care) operates walk-in clinics as alternatives to ER visits, including rapid testing and treatment for illnesses and injuries. - Company footprint: United States locations with a presence in multiple states; headquartered in Chicago, IL, and founded in 2012. - Specific Newburgh availability: The provided data does not show a WellNow Urgent Care location in Newburgh, NY. If you’re seeking the Newburgh site, please verify by checking WellNow’s official locations page or contacting their support for the exact address and hours. - General guidance: To locate the nearest WellNow, use their locations finder on wellnow.com or call their customer service for Newburgh-area options and hours.
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