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About

Summary: Crystal Run Healthcare operates a multi-specialty medical group with urgent care services in the Hudson Valley and lower Catskills, including locations near Newburgh, NY. The system is powered by Optum, has over 375 physicians across 50+ specialties, and emphasizes community-focused, value-driven care. They maintain multiple offices in the region (including Middletown HQ and nearby locations) and regularly announce new urgent care clinicians joining the team. For urgent care in the Newburgh area, Crystal Run provides accessible, clinician-led urgent care within their network across their New York offices. Contact: 845-703-6999.

Clinic Type

Urgent Care

Address

Middletown: 155 Crystal Run Road, Middletown, NY 10941; Newburgh: 1200 Route 300, Newburgh, NY 12550; Rock Hill: 61 Emerald Place, Rock Hill, NY 12775; West Nyack: 2 Centerock Road, West Nyack, NY 10994

Phone

845.703.6333 (Middletown) / 845.787.0863 (Newburgh) / 845.796.5444 (Rock Hill) / 845.643.3918 (West Nyack)

Email

noreply@optum.com

Opening Hours

Mon-Sat: 8 a.m. - 7:30 p.m.; Sun: 8 a.m. - 5:30 p.m.

Emergency Care

Non-life-threatening urgent care; walk-ins welcome; open weekends and after hours; 7 days a week, 365 days a year

Services Offered

Insurance & Payment

Languages Spoken

FAQs

What are the hours for Crystal Run Urgent Care?

Monday - Saturday: 8 a.m.-7:30 p.m. Sunday: 8 a.m.-5:30 p.m.

Where are Crystal Run Urgent Care locations?

Middletown, Newburgh, Rock Hill, and West Nyack.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Zocdoc: 4.49/5 (96)
  • Birdeye: 2.4/5 (66)
  • Solv: 3.6/5 (9)

Patients praise

  • Some patients report kind and thorough care from specific providers and medical staff
  • Efficiency and professionalism noted by some during urgent care visits
  • Facility cleanliness and ease of booking (when successful) highlighted positively

Common complaints

  • Long wait times for appointments and during visits
  • Reports of unprofessional or dismissive staff and physician attitudes
  • Complaints regarding billing, insurance acceptance issues, and prescription handling
  • Concerns about medical competency and thoroughness of exams
  • Communication breakdowns and failure to follow up with patients
  • Negative experiences with specific procedures like blood draws and testing protocols

"She saw doctor A. Ducheine, who was very kind and thorough. ... I am so glad we went. They had a great team."

Birdeye review

"Dr. Gupta, is unprofessional and her attitude to be called a “doctor” is horrible. i don’t recommend her at all."

Solv review

"It's been hours and they still have not followed through on basic treatment. Patient care is not a priority here."

Localitybiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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