Behavioral Health & Psychiatry | Anna Jaques Hospital
Psychiatry • Newburyport, MA
About
Summary: Anna Jaques Hospital is a nonprofit community hospital in Newburyport, MA, serving Merrimack Valley, the North Shore, and Southern New Hampshire. It offers a broad range of services across general surgery, orthopedics, women’s health, neonatal care, and related departments, with a focus on high-quality care at lower costs and strong patient satisfaction. The hospital is clinically affiliated with Beth Israel Deaconess Medical Center (Harvard Medical School affiliate). It emphasizes patient-centered programs, classes, and support groups, and operates four US locations with its HQ at 25 Highland Ave, Newburyport. Leadership includes roles in medical, surgical, and support services. For Behavioral Health & Psychiatry specifically, the site does not list dedicated behavioral health services in the provided highlights; further details would be needed from the hospital’s Behavioral Health or Psychiatry department pages or contact.
Clinic Type
Psychiatry
Address
Anna Jaques Hospital, Newburyport/Amesbury area (inpatient services transferred to Beverly Hospital as of July 15, 2024)
Phone
978-463-1066
billing@ajh.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Yes
Services Offered
Team
Insurance & Payment
—
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades/US News (HCAHPS data): 64% of patients gave a 9 or 10 rating (4% lower than national average) (N/A)
- MedicalRecords.com: 3.1/5 stars (83 reviews)
- Rehab.com: 3.0/5 stars (11 reviews)
Patients praise
- some patients report compassionate and professional care from nursing staff
- positive experiences cited during maternity and acute care stays
- specific acknowledgment of helpfulness from individual nurses and specialists
Common complaints
- concerns regarding staffing levels and shortages
- reports of unprofessional or insensitive behavior by staff in psychiatric settings
- complaints about communication and administrative processes, such as appointment scheduling
- historical criticisms regarding psychiatric care continuity and pharmacy management
- negative patient experiences related to environmental cleanliness and attentiveness
"The psych unit here is amazing. they helped me so much and learn so much. i didn't know how to care for myself until ..."
— Yelp user review"I would not leave a dead cat at Anna Jacques Hospital. They are so incredibly slow and whenever I asked a question, the nurses seemed like I was bothering them. And it was dirty. Trash and dirty tissue on the floors. Will not return"
— Rehab.com user review"Our efforts have fallen on deaf ears, while conditions at our hospital continue to deteriorate, and patient safety becomes increasingly more difficult to achieve and maintain."
— Massachusetts Nurses Association press release citing hospital RNsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Tracy J. Wilbraham - Nurse Practitioner in Newburyport, MA — May 14, 2026
- Link House announces Open Access for adults | Local News | newburyportnews.com — Jun 3, 2026
- Anna Jaques welcomes future health care professionals | Local News | newburyportnews.com — May 10, 2026
- Anna Jaques receives A from watchdog group | Local News | newburyportnews.com — Nov 14, 2025
- Anna Jaques Hospital relaunches Fast Track service - Worldnews.com — Mar 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
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