Outpatient Treatment | Well Niagara
Substance Use Disorder (SUD) Clinics • Niagara Falls, NY
Clinic Type
Substance Use Disorder (SUD) Clinics
Address
475 South Transit Street, Suite 500, Lockport, NY 14094-5562
Phone
7164397410
info@myocv.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Recovered Trustscore (Niagara Co Dept of MH Services Outpatient Clinic): 3.85/5 Trustscore
- AddictionHelplineAmerica (VA Western New York Healthcare System Niagara Falls Outpatient Clinic): 4.08 rating (stars shown) (Based on 8 reviews (and notes: no written reviews yet))
- AddictionHelplineAmerica (Niagara Falls Outpatient Clinic & Methadone Program – Trott Access Center): 4.2 rating (stars shown) (Based on 76 reviews (and notes: no written reviews yet))
- Solv (WellNow Urgent Care, Niagara Falls): 3.0/5 average (with category breakdown) (2 patients shared ratings)
Patients praise
- Access to outpatient levels of care including regular outpatient treatment
- citations:
- Programs offered include psychotherapy/CBT and telemedicine/telehealth options
- Some patients report prompt, courteous service and friendly staff (for a related Niagara Falls clinic profile shown in results)
Common complaints
- Reported poor administrative/secretarial support and specific negative experiences with a counselor/therapist (Niagara County Mental Health Services)
- citations:
- Reports of the clinic closing cases, forcing unnecessary groups, and mishandling scheduling/medications leading to withdrawal concerns
- Reports of inability to reach staff by phone and failure to obtain an appointment
- A negative patient review cited unprofessional treatment and lack of professionalism (WellNow Urgent Care profile)
"“Most of the experience I have had has been good. The secretarial end is very poor. I also had a horrific counselor…”"
— mappca.com review excerpt about Niagara County Mental Health Services (Niagara Falls)"“They're horrible. They'll close your case just because… They have no regards if you run out of meds and go through withdrawal…”"
— mappca.com review excerpt about Niagara County Mental Health Services (Niagara Falls)"“I wish I could give this place less than one star… I called several times and never got an option to speak with a human or leave a message.”"
— mappca.com review excerpt about Niagara County Mental Health Services (Niagara Falls)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Niagara Falls Outpatient Clinic & Methadone Program - Trott Access ... — Aug 26, 2025
- Niagara Falls Outpatient Clinic - Northpointe Council, Inc. - 211 WNY — Oct 15, 2025
- The Lantern Project: When You're Ready, We are Available. — Nov 12, 2025
- Outpatient Services: Substance Abuse and Mental Health — Jun 24, 2026
- Mental Health & Substance Abuse - Niagara County, NY — Aug 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
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