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About

WNY Urology Associates (Western New York Urology Associates, LLC) is a private medical practice founded in 1949, with 6 offices in New York (including Cheektowaga, Orchard Park, Jamestown, Sanborn) and a total of about 20 employees. It operates under Kaleida Health and provides urology care (men's health, women's health, pediatric considerations, urologic pathology) with a Medent tech stack. Primary contact numbers include (716) 312-5775 and (716) 844-5000. The company emphasizes patient-centered care and staff training. Note: The provided data lists multiple New York locations but does not explicitly confirm a Niagara Falls-specific office or Niagara Falls address. If you’re seeking Niagara Falls-specific visits, please confirm whether you want the Jamestown/Sanborn/Orchard Park locations or if there is a Niagara Falls office not reflected in the current details.

Clinic Type

Urology

Address

Niagara Falls / Sanborn area, Niagara County, NY, USA

Phone

716-898-2800

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • urology care
  • prostate cancer treatment
  • prostate cancer radiation therapy
  • treatment for urinary tract infections
  • bladder problems

Technology & Equipment

  • prostate cancer radiation therapy

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Birdeye (Aggregate): 3.5 stars (based on 75 reviews) (75 reviews)
  • Yelp: 2 stars (87 reviews)
  • WebMD: Not provided numerically (10 reviews total) (10 reviews)
  • Healthgrades: 1.0 star (5 reviews)

Patients praise

  • Practice-reported high satisfaction survey results (94% - 96%)

Common complaints

  • Long wait times in waiting rooms and exam rooms
  • Difficulty reaching staff by phone and getting return calls
  • Unorganized scheduling, including appointments at wrong locations
  • Perceived lack of empathy and unprofessionalism from staff
  • Issues with prescription handling and follow-up communication

"Regularly you are seen 45 minutes to an hour after your appointment. They do not explain the purpose for some of the tests they perform. They say that a script was sent when that didn't happen."

Healthgrades review

"Staff is very unprofessional. They are very unorganized. They wasted my time many times. They are also impossible to get a hold of. Very unprofessional."

WebMD review

"This place is great if you love wating forever to see someone. I have yet to have a visit where i did not wait at least 30 minutes in the lobby and another 15-30 minutes in an..."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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