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About

CareNow Urgent Care is a network of walk-in clinics offering urgent and primary care for minor illnesses and injuries. Key services include on-site X-ray, flu shots, sports physicals, occupational and travel medicine, and broader family care. Most locations operate 7 days a week with extended hours and online check-in to reduce wait times. The brand is part of HCA Holdings and operates 200+ clinics nationwide, with several Texas locations including Coppell (headquarters). For the Nome query, note that current highlights show U.S. locations primarily in Texas and nearby states; no Nome, Alaska location is listed in the provided material. If you’re specifically seeking CareNow facilities, use the company site or contact options for the nearest clinic and real-time wait times.

Clinic Type

Acute Care

Address

611 East St. Hwy 121, Suite 600, Coppell, Texas 75019, US

Phone

+1-972-745-7500

Email

uccmedicalrecords@hcahealthcare.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Virtual visits available

Emergency Care

Urgent care

Services Offered

  • Urgent care

Insurance & Payment

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (CareNow brand page): 2.7 average rating (7489 reviews)
  • BBB (CareNow customer reviews page): 1.0/5 stars (rating shown on BBB page (exact review count not provided in snippet))
  • BBB (CareNow complaints page): No star rating shown in provided snippet; complaint summary provided
  • ComplaintsBoard (CareNow): 1.0/5 reputation rating (1 review and 11 complaints (0 resolved))
  • PissedConsumer (CareNow reviews): Average rating 1.5 (198 reviews)

Patients praise

  • Generally reflects dissatisfaction on major review/complaint sites, with some references to the concept of “fast and convenient”/walk-in care on CareNow’s own site (promotional messaging).

Common complaints

  • Billing/overcharging and refund/charge disputes
  • Long wait times / delays even with online check-in
  • Rude or disrespectful staff/poor patient experience
  • High rate of unresolved complaints / complaint resolution dissatisfaction
  • Medical billing fraud and other serious allegations

"“CareNow has an average rating of 2.7 from 7489 reviews. The rating indicates that most customers are generally dissatisfied.”"

Yelp brand page (CareNow Reviews)

"“1.03/5 stars” and reviews mention “Longest wait times ever!”"

BBB customer reviews page for CareNow

"“116 total complaints in the last 3 years… 34 complaints closed in the last 12 months.”"

BBB complaints summary for CareNow

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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