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About

Oak Street Health is a private, CVS Health-backed network of value-based primary care centers focused on adults on Medicare. They operate 230+ centers across 27 states, with a strong emphasis on personalized preventive care for older adults. Their sites include primary care physicians and related roles, often with bilingual staff and care coordination, and they emphasize accessible, high-quality primary care within the Medicare program. Note: Based on the provided page, Oak Street Health lists centers and operations primarily in the U.S. (headquartered in Chicago) and does not show Norfolk, VA-specific locations in the provided highlights. If you’re seeking Oak Street Health in Norfolk, VA, it may require checking the official site or local listings for current Norfolk-area centers and availability under the Oak Street Health network.

Clinic Type

Internal Medicine

Address

30 W. Monroe St., 1200, Chicago, IL 60603, US

Phone

8888986762

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • internal medicine
  • family medicine
  • wellness and preventive care
  • immunizations
  • chronic condition care
  • laboratory testing services
  • pharmacy
  • patient portal

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • LocateHub: 3.9 out of 5 stars (based on 28 reviews) (28 reviews)
  • Comparably: 1.9 out of 5 stars for customer service (Multiple customer reviews analyzed collectively)

Patients praise

  • Warm and attentive staff interactions
  • Un-hurried, thorough appointment style
  • Care coordinators who assist with insurance, referrals, and health tracking
  • Focus on personalized, senior-oriented care

Common complaints

  • Difficulty scheduling or maintaining new patient appointments
  • Concerns regarding communication and timely follow-up
  • Reports of long wait times at clinics
  • Inconsistency in care experience between locations and staff members
  • Perception of impersonal, corporate-driven care versus personalized attention

"This is ridiculous, very unprofessional and cold, everything Oak Street Health claim to not be! This type of behavior from any medical facility or association forces patients to lose confidence in their services."

Better Business Bureau customer review

"Dr McCarthy is amazing in how he translates health care and how important that is for you as a patient. I would recommend his care to others."

Oak Street Health doctor profile review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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