Williamstown Medical at North Adams
Surgery • North Adams, MA
About
Berkshire Health Systems (BHS) provides comprehensive, county-wide care centered on Berkshire Medical Center (Pittsfield) and Fairview Hospital (Great Barrington), with a Satellite Emergency Facility on the BMC campus in North Adams. Key services include 24/7 emergency care, advanced imaging and lab services, oncology through the BMC Cancer Center, and a broad network of primary and specialty care via the BVNA, Urgent Care Center, BHS medical group, and 28 clinics across 51 offices. In North Adams, BHS operates and/or connects to local facilities for emergency and inpatient care, and recently highlighted North Adams regional healthcare activity (e.g., hospital reopenings and OB/GYN staffing) within the Berkshire region. If you’re specifically seeking “Williamstown Medical at North Adams,” note that BHS indicates North Adams-based services are part of its North Adams footprint and OB/GYN additions; for precise Williamstown-based arrangements, contact Berkshire Health Systems’ North Adams or Pittsfield locations or visit the BHS site for the latest provider listings, clinics, and appointment options.
Clinic Type
Surgery
Address
71 Hospital Avenue, Second Floor/Suite 2000, North Adams, MA 01247
Phone
413-664-5710
BHSPatientExperience@bhs1.org
Opening Hours
Mon: 7:30am – 5:00pm; Tue: 7:30am – 6:00pm; Wed: 7:30am – 6:00pm; Thurs: 7:30am – 5:30pm; Fri: 7:30am – 5:00pm
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp, MapQuest, Vitals: 3.4 out of 5 (Dr. Charles Eric Oneill, specific provider) (Small number of reviews available across platforms (e.g., ~7 on Yelp/MapQuest))
Patients praise
- Appreciation for quality of medical care and clinical treatment received
- Positive experiences with appointment availability and scheduling for some patients
- Gratitude for the reopening and presence of North Adams Regional Hospital services in the community
Common complaints
- Concerns regarding administrative and billing office processes
- Reports of unprofessional or rude staff behavior in some departments
- Occasional frustration with medical record accuracy and communication
- Challenges with patient portal access and technical support responsiveness
"Williamstown Medical is always great. They get me an appointment whenever I need one and I am always treated professionally and courteously."
— Yelp/MapQuest Reviewer"While I had no problems with the medical care I received over 2 years as a patient of this practice, my last encounter with their billing office left me extremely frustrated and concerned."
— MapQuest Reviewer"I was recently hospitalized for two weeks with pneumonia, dehydration and weakness. The care I received was extraordinary and healing."
— The Berkshire Eagle (Letter to Editor)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Berkshire Health Systems Urgent Care Opening Third Location in North Berkshire - Berkshire Health Systems — Dec 12, 2025
- Berkshire Health Systems to open new urgent care in Williamstown medical building | Northern Berkshires | The Berkshire Eagle — Dec 12, 2025
- New Williamstown urgent care center helps meet emergent need | WAMC — Dec 23, 2025
- Williamstown: BHS hosting Urgent Care North open house | Community News | The Berkshire Eagle — Jan 12, 2026
- Urgent Care Opening In Williamstown (Berkshire Health Systems) — Dec 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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