Primary Care | Lake County, IL
Primary Care • North Chicago, IL • 7+ locations
About
Summary: - The Lake County Health Department and Community Health Center (LCHD) operates primary care clinics as part of its public health services in Lake County, IL. - Services likely include routine primary care, preventive care, and access to healthcare through its community health centers, including the North Chicago location (recent reopening noted). - LCHD is a government agency based in Waukegan, IL, accredited by the Public Health Accreditation Board, Illinois Department of Public Health, and Joint Commission. - Additional related services in the agency mix include behavioral health, maternal and child health, environmental health, healthy living programs, dental operations, and school-based care. - For North Chicago specifically, the agency posted a reopening update indicating ongoing or renewed access to primary care services at that site. If you need, I can extract exact North Chicago clinic details (address, hours, contact) from the site.
Clinic Type
Primary Care
Address
Grand Avenue Health Center, 3010 Grand Avenue, Waukegan, IL 60085; North Shore Health Center, 1840 Green Bay Road, Highland Park, IL 60035; Zion Health Center, 1911 27th Street, Zion, IL 60099; Midlakes Health Center, 224 W. Clarendon Drive, Round Lake Beach, IL 60073; North Chicago Health Center, 2215 Audrey Nixon Boulevard, North Chicago, IL 60064; Belvidere Medical Building, 2400 Belvidere Road, Waukegan, IL 60085; Libertyville Health Center, 18698 Peterson Road, Libertyville, IL 60058
Phone
847-377-8800
animalcare@lakecountyil.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
24/7 Crisis Care Hotline available through NextGen Patient Portal and Crisis Care Program (CCP) link)
Services Offered
Insurance & Payment
Third party billing for Medicaid, Medicare, Insurance accepted; sliding fee scale potential, Third party billing for Medicaid, Medicare or insurance is available, Sliding fee scale (application available)
Languages Spoken
FAQs
What are the clinic locations and addresses?
Multiple Health Centers listed, including Grand Avenue Health Center (3010 Grand Avenue, Waukegan, IL 60085) and others such as North Shore Health Center, Zion Health Center, Midlakes Health Center, etc.
How do I make an appointment?
To make an appointment, call the Appointment Call Center at 847-377-8800.
What services are available?
General Medicine, Family Medicine & Pediatrics, Mental Health Services, immunizations, laboratory testing, preventive care, referrals and follow-up, same-day sick care appointments, etc.
Is there language assistance available?
Free language assistance available.
Is there hearing and dental screening and basic vision testing?
Yes, including hearing and dental screening as well as basic vision testing.
How can I access NextGen Patient Portal?
NextGen Patient Portal is available via the link to the portal on the site.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Oak Street Health Waukegan Primary Care Clinic (Birdeye): 4.1 out of 5 (69 reviews)
- Dr. Betsy Luka, MD (WebMD): 4.5 out of 5 (5 ratings (1 review shown))
- Dr. Elba M. Villavicencio Cardenas, MD (Vitals): 4.1 stars (average) (4 reviews shown (1 to 4 of 4))
Patients praise
- Some reviewers praise specific clinicians (e.g., an NP/doctor) for being exceptional, thorough, kind, and attentive to subtle health issues.
- Some reviews describe responsiveness and advocacy, including listening, explaining, and follow-up.
- At least one profile shows high patient ratings for preventive/long-term care (e.g., WebMD average for Dr. Betsy Luka).
Common complaints
- Complaints about poor response by staff/“dropped the ball,” perceived retaliatory treatment after complaints, and concerns about patient care being mishandled.
- Reception/check-in issues and unprofessional, frustrating, dismissive attitudes (reported for a North Shore location).
- Billing/administrative issues, including balance billing after an estimate and lack of replies to billing concerns.
"“First, I want to commend the NP whom I receive most of my care because she is exceptional… With that being said, I have had a mediocre experience with response by mostly all other team members.”"
— Birdeye review for Oak Street Health Waukegan Primary Care Clinic"“THE ABSOLUTE WORST!!!!! … Have made complaints only to have been treated even worse after complaints were made, almost in retaliation.”"
— Birdeye review for Oak Street Health Waukegan Primary Care Clinic"“Receptionist are very rude… Any little question they get frustrated.”"
— localitybiz listing review for North Shore University Health System (Round Lake Beach location)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Lake County Health Department, Community Health Center marks 30 years as Federally Qualified Health Center – Shaw Local — Sep 18, 2025
- Dr. Elizabeth Nodine, MD - Family Medicine Doctor in Waukegan, IL — May 14, 2026
- Laura A. Kresch - Nurse Practitioner in Round Lake Beach, IL — May 14, 2026
- Elizabeth M. Simon — Apr 1, 2026
- Home | MOE Health Centers | Premise Health — Jan 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in North Chicago
Near North Health Service Corporation is a nonprofit Federally Qualified Health Center (FQHC) based in Chicago, founded in 1966. It provides primary medical and dental care, social services, and nutrition education to medically indigent and uninsured residents in Chicago’s Near North side and surrounding communities (e.g., Cabrini Green, West Town, Humboldt Park, Uptown, Austin, Douglas, Grand Boulevard, Kenwood/Oakland). As one of Chicago’s largest community-based primary care providers, it operates 3 offices in the Chicago area, with headquarters at 4259 S. Berkeley Ave., Chicago, IL 60653. The organization employs about 71 staff and has annual revenue around $51.2 million. Contact: nninfo@nearnorthhealth.org; phone 312-337-1073.
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