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About

Summary: Docs Medical Group operates as an independent health network in Connecticut, offering urgent care and other medical services. They run 20+ offices nationwide (primarily in CT) with locations including North Haven and surrounding towns. Services include urgent care, primary care, sleep medicine, allergy care, pulmonology, chiropractic, and other wellness-focused medical care. The organization emphasizes patient-centered, accessible care with same-day/after-hours options and weekend hours at many centers. Headquarters are in East Haven, CT, and the group was founded in 2009. Contact options include multiple local CT addresses and phone numbers.

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Clinic Type

Urgent Care

Address

163 Universal Dr, North Haven, CT 06473

Phone

1-%20203-466-8058

Email

careers@docsofct.com

Opening Hours

Weekdays 8 am - 8 pm; Weekends 8 am - 4 pm

Website

https://docsmedicalgroup.com/docsurgentcare/north-haven/

Emergency Care

Urgent care center, not an emergency room

Services Offered

  • Urgent care
  • Walk-in clinic
  • Acute illness care
  • Injury care
  • Immunizations
  • Medical examinations
  • Employment health services
  • Workplace injury care
  • Testing services
  • Digital radiography
  • Clinical laboratory
  • ECG/heart assessment
  • Preventive care
  • Travel health consultations
  • Corporate wellness

Technology & Equipment

  • Digital Radiography
  • Clinical Laboratory
  • ECG

Insurance & Payment

—

Self-pay, Cash, Credit/debit cards, Possibly insurance billed (not specified)

Languages Spoken

—

Social Media

YoutubeFacebookLinkedinInstagram

Photos

Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 1Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 2Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 3Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 4Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 5Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 6Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 7Urgent Care Center in North Haven, CT - Docs Medical Group — Urgent Care clinic in North Haven, CT — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.6/5 (218 reviews (Birdeye/Google))
  • Solv Health: 4.5/5 (61 reviews (Solv))
  • Chamber of Commerce: Not explicitly stated (609 reviews (Chamber of Commerce aggregate))

Patients praise

  • Friendly and professional staff members reported in some instances
  • Convenient online check-in process for some users
  • Cleanliness of examination rooms noted in some reviews
  • Efficient and quick appointments for some patients
  • Helpful and compassionate care from specific staff members

Common complaints

  • Long wait times and inefficient service processes
  • Dissatisfaction with administrative/billing management
  • Reports of unprofessional or rude staff and provider behavior
  • Discrepancies between advertised services (e.g., onsite X-rays) and reality
  • Inconsistent quality of medical care and testing procedures

"Worst visit ever at North Haven location! The doctor Shah unprofessional! ... I had an appointment and had to wait so long till 9:30am no contact from doctors by staff."

— Birdeye review

"Very disappointed that the website states that onsite xrays are offered and THEY ARE NOT. I waited over an hour to be seen all to be informed that my son could not have imaging done on his sprain ankle as advertised online."

— Solv Health review

"It was such a wonderful experience under Docs at North haven. Staff is very knowledgeable and friendly. Especially, provider is very helpful. I highly recommend everyone Docs medical group."

— Solv Health review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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