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About

Summary: - Ivy Urgent Care is a privately held medical practice founded in 2012, headquartered in Staten Island, NY, with 5 offices (all in the United States) and about 18 employees. - Not a Northwell Health facility; the company operates independently under the Ivy Urgent Care brand. - For urgent care in West Hempstead, NY or North Hempstead area, Ivy Urgent Care’s listed locations are in Staten Island and Atlanta, not West Hempstead. If seeking Northwell Health facilities in North Hempstead, you’ll want Northwell-branded urgent care or hospital services in that Nassau County area. Key details: - Industry: Medical Practices - Headquarters: Staten Island, NY - Founded: 2012 - Offices: 5 (primarily NY; one in Atlanta) - Contact: +1 678-774-7100 (listed) - Website: ivyurgentcare.com If you specifically need urgent care in West Hempstead or a Northwell Health location in North Hempstead, I can find the closest Northwell urgent care or hospital option for you.

Clinic Type

Primary Care

Address

595 Hempstead Turnpike, West Hempstead, NY 11552

Phone

(347) 493-2952

Email

Opening Hours

Open until 8:00 pm (hours listed on page)”,

Telehealth

Yes (Telemedicine listed)

Services Offered

  • Urgent Care

Technology & Equipment

  • X-Ray

Insurance & Payment

online payment portal

Languages Spoken

Pricing

  • New York & Connecticut insurance and pricing – in-network with most major NY and CT national insurance plans; affordable same-day pricing for patients without insurance

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • ZocDoc: 5/5 (47 reviews)
  • UrgentCareMap: 4.5/5 (736 reviews)
  • Yelp (via Apple Maps): 2.1/5 (33 reviews)

Patients praise

  • Professional and courteous healthcare staff
  • Clean and efficient facility environment
  • Convenient online check-in and spot-saving process
  • Thorough and informative care provided by doctors and physician assistants

Common complaints

  • Perceived unprofessionalism or lack of empathy from staff
  • Reports of long wait times
  • Issues with communication and patient prioritization
  • Isolated complaints regarding misdiagnosis or facility equipment

"The healthcare workers at the facility were all professional, courteous, and outstanding. They provided exceptional care during my visit."

LocalityBiz (User: Rob Lewis)

"They are very unprofessional and they will put other patients before you even if you check in first. They are also bad with communication"

Yelp/Apple Maps (User: Eric F.)

"I was SO impressed with Northwell health Urgent care West Hempstead, LI, this past Saturday. I signed in on-line, which took little time to do. Showed up for my & was shown my treatment room right away! No waiting!!"

LocalityBiz (User: Jeanne Herman)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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