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Clinic Type

Allergy and Immunology

Address

395 Pleasant Street, Northampton, MA 01060

Phone

413-584-7787

Email

mghpfr@mgb.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Allergy and Immunology

Team

  • Denise M Kearney, MD, MS — MD, MS
  • David M Serlin, MD — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 2.8 out of 5 stars (Healthgrades) (15 reviews)
  • Vitals: 3.2 out of 5 stars (Vitals) (22 ratings)
  • LocalityBiz: Mixed/Low (1-3 stars on various entries) (Multiple individual reviews)

Patients praise

  • Some patients praise specific providers for being caring and helpful
  • Positive feedback regarding nursing staff providing injections

Common complaints

  • Reports of rude or dismissive staff and receptionists
  • Difficulty booking appointments and long hold times on the phone
  • Concerns regarding administrative disorganization and lack of communication
  • Issues with wait times for appointments and clinical procedures

"I found her intolerable. She was unfriendly to the point of rudeness- didn't look me in the eye, didn't express any compassion."

Healthgrades review

"Nurses providing injections are very pleasant and professional. I’ve also only had pleasant interactions with the reception staff as well. However, it seems like they are chronically understaffed."

LocalityBiz review

"Disorganized and careless operation. Practitioner (NP) had not reviewed my previous CT scans and test results from the ENT before my appointment."

LocalityBiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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AIANE Northampton refers to Allergy & Immunology Associates of New England, LLC (AIANE), a Western Massachusetts-based full-service allergy and immunology practice. The Northampton location is part of AIANE’s seven-office network in Massachusetts. Key points: - Services: Allergy and immunology care with personalized treatment plans aimed at improving quality of life by identifying root causes of allergies. - Headquarters: Florence, MA; other offices include Greenfield, Westfield, Wilbraham, and more. - Contact/availability: The practice is accepting new patients at multiple locations, including Northampton as of 2025 updates. - Organization: Private partnership founded in 2009; part of a 7-office regional network. If you’re specifically seeking Northampton details: - Look for AIANE Northampton within the West/Northampton corridor services and call the main lines (e.g., 855-763-3998) or visit aianedocs.com for appointment information and exact Northampton location details.

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