Diabetes Management | Baystate Health
Diabetes Education • Northampton, MA • Since 1873
About
Baystate Health is a nonprofit, integrated academic healthcare system based in Springfield, MA, serving Western Massachusetts. Key diabetes-related context for Northampton (and broader Baystate services): - Diabetes care scope: Baystate Health provides comprehensive medical services across its system, including endocrinology, disease management, and patient education through its multi-specialty Baystate Medical Practices and Baystate Health network. - Facilities: The system operates four acute-care hospitals (flagship Baystate Medical Center is Western Massachusetts’ Level I trauma center) and multiple primary care and specialty locations. While specific Northampton-based facilities aren’t listed, Baystate Health serves the region with primary and specialty care access, including diabetes management. - Treatment and services: Expect access to Endocrinology, Primary Care, and Chronic Disease Management programs, with patient resources for diabetes education, monitoring, and coordinated care. - Patient resources: Baystate Health has online patient bill notifications and digital engagement tools, and ongoing expansion/partnerships within its network. If you’re specifically seeking diabetes resources in Northampton, MA: - Check Baystate Health’s regional primary care clinics and Baystate Medical Practices for endocrinology referrals, education programs, and patient portals. - Consider contacting Baystate Health customer service or the closest Baystate facility for Northampton-area diabetes management services, referrals, and the latest provider affiliations (including any Mercy Health integration updates). Note: The page mentions system-wide capabilities and regional reach, but does not list Northampton-specific diabetes programs by name. For precise Northampton-based diabetes care options, consult Baystate Health’s website directory or use their patient referral tools.
Clinic Type
Diabetes Education
Address
280 Chestnut Street, Springfield, MA 01199, US
Phone
413-794-7031
Medical.StaffOffice@baystatehealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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FAQs
What is offered by the diabetes education program at Baystate Endocrine and Diabetes?
Group and individual sessions through the Diabetes Education program; education on diabetes management; help understanding Medicare diabetes education benefits.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- WebMD Care (for NP Lisa Ledoux): 5.0/5 (based on 3 reviews) (3 reviews)
- General facility feedback (Northampton): 3.7/5 (41 reviews)
- Baystate Women’s Health Ob/Gyn (Northampton): 3.0/5 (6 reviews)
Patients praise
- compassionate, friendly, and professional staff in certain departments
- knowledgeable and helpful medical providers
- efficient care in specific positive encounters
- clean and organized facilities
Common complaints
- difficulties with phone systems and long wait times on hold
- frustrations with appointment scheduling and cancellations
- perceived lack of listening or empathy from some providers
- administrative issues and delays in medical testing or follow-up
"Nurse Practitioner Lisa Marie Ledoux is a wonderful professional. It was a pleasure to meet with her. I would most definitely recommend her to others. The staff at Baystate Endocrinology & Diabetes were courteous,kind, proficient and efficient. I felt taken care of."
— WebMD Care patient review"Horrible experience setting up an appointment as a new patient. If youre coming in as a new patient, definitely would recommend going somewhere else. Took everything out of me to not hang up on the receptionist for her rudeness."
— Facility patient review"Went to urgent care today for upper respiratory issues. They were extremely quick, helpful and never rushed me through. Met first with efficient and helpful Nurse who listened to all my symptoms . Then met with provider Reymond who was friendly, listened to my concerns and fully addressed issues."
— Convenient Care patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kinga K Pluta, MD - Hadley, MA - Internal Medicine, Pediatrics — May 2, 2026
- Baystate Endocrinology to Host Free World Diabetes Day Health Fair on Nov. 14 - Health Care News — Nov 11, 2025
- Trisha Rogers, PA - Physician Assistant in Easthampton, MA — May 14, 2026
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- Baystate Medical Center recognized for 16 specialties — Jul 29, 2025
Information sourced from the clinic's website as of July 11, 2026.
More diabetes education clinics in Northampton
Cooley Dickinson Hospital, part of Cooley Dickinson Health Care, operates as a nonprofit health system headquartered in Northampton, MA. It offers a dedicated Diabetes Center as part of its broader services, which include primary and specialty care, women's health, rehabilitation, heart health, cancer care, and more. The organization is affiliated with Mass General Brigham and serves Western Massachusetts, with multiple offices in Northampton. Key details: founded 1885, 543 employees, $100M–$500M revenue, nonprofit status, municipal presence in Northampton, MA (HQ at 30 Locust St). For diabetes-specific programs, expect outpatient diabetes education, endocrinology services, and coordinated care within the hospital and system network.
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