Baystate Family Medicine-Northampton
Family Medicine • Northampton, MA • 1 (Health & Wellness Center – Northampton) locations
About
Summary: - The page describes JAMES S. ROSENTHAL, M.D., P.C., a medical practice headquartered in Springfield, MA, under Baystate Health. It provides search for primary care providers and specialists in western Massachusetts, with options to search by condition, symptom, specialty, or physician name. - Key details: Medical Practices industry; 2 offices in the U.S. (Springfield and Westfield, MA). Addresses: 780 Chestnut St, Springfield; 115 W Silver St Ste 115, Westfield. - Aliases include james s. rosenthal, m.d., p.c, andrew b chertoff md. Homepage: providers.baystatehealth.org. Related categories: healthcare, primary care, western Massachusetts, online appointments, specialist. - Workforce: 2 employees. NAICS/SIC codes: 62/621 and 80/801. Note: The queried “Baystate Family Medicine-Northampton Northampton” is not directly listed on this page; the two documented offices are in Springfield and Westfield, MA. If you’re seeking a Baystate Family Medicine location in Northampton, you may want to search the Baystate Health providers directory or contact Baystate Health directly for Northampton-specific providers.
Clinic Type
Family Medicine
Address
325B King Street, Suite 102, Northampton, MA 01060
Phone
413-794-5412
Medical.StaffOffice@baystatehealth.org
Opening Hours
Monday–Friday 8:00 am–5:00 pm; Saturday Closed; Sunday Closed
Website
https://www.baystatehealth.org/locations/health-and-wellness-center-northampton/family-medicine
Telehealth
Available
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Multiple bill payment options, Most insurance programs in our area, Pay My Bill, participate in most insurance programs
Languages Spoken
FAQs
What is Baystate Family Medicine?
A Baystate Health primary care clinic offering family medicine services and onsite services at the Health & Wellness Center in Northampton.
Call 413-794-5412 to make an appointment at a Baystate Primary Care location.
This is not a FAQ entry; please provide specific questions from the page's FAQ section.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/MapQuest/Birdeye: 2.5 out of 5 stars (14-22 reviews (varies by platform))
Patients praise
- compassionate and friendly staff mentioned by some patients
- organized and clean office environment
- some providers perceived as highly professional and effective
Common complaints
- long wait times and appointment delays
- perceived lack of compassion or sympathy from providers
- poor communication and professionalism concerns
- billing and administrative issues
"My provider misdiagnosed Covid pneumonia and mono told me to shut up when she was listening to my lungs was unprofessional and uncaring."
— Yelp review via MapQuest/Yelp"Great staff, compassionate and friendly. I have 2 providers here and am impressed with both. Have never had to wait for more than 5 minutes."
— Loc8NearMe user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MNA: Baystate Franklin Nurses to Banner Outside Northampton Clinic Calling on Baystate Health to Settle a Fair Contract and Protect Local Patient Care — Jun 3, 2026
- Baystate Franklin nurses continue push for better pay, staffing levels - Greenfield Recorder — Jun 8, 2026
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
- Baystate Franklin nurses continue push for better pay, staffing levels - Athol Daily News — Jun 9, 2026
- Greenfield rally protests Baystate policy on gender-affirming care - Greenfield Recorder — May 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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