Baystate Health & Wellness Center - Northampton
Surgery • Northampton, MA • Since 1873
About
Baystate Health is a nonprofit, academic healthcare system based in Springfield, MA, serving Western Massachusetts. It comprises four acute-care hospitals (flagship Baystate Medical Center is a Level I trauma center), a multi-specialty physician group (Baystate Medical Practices with 700+ physicians across 40 locations), and Health New England HMO. The system reported 55k+ discharges and 185k+ ER visits in 2022, and operates primarily in the Western Massachusetts region. Baystate recently announced plans to integrate Mercy Medical Center to form Baystate Mercy Hospital (pending regulatory approval), which would temporarily adjust the number of hospitals in the system. Key facts: founded 1873; about 3,000 employees; annual revenue around $2.5B; headquarters in Springfield; contact: +1 413-794-0000. If you are looking for a specific wellness or outpatient center in Northampton, please confirm the exact name or provide a link for a targeted search.
Clinic Type
Surgery
Address
325B King Street, Suite 103G, Northampton, MA 01060
Phone
413-794-7020
Medical.StaffOffice@baystatehealth.org
Opening Hours
Hours of Operation: Monday–Friday 8 am–5 pm; Saturday–Sunday: Closed
Services Offered
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Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- befithealthclubs.com: 3.7/5 stars (based on 41 reviews) (41)
- Yelp via Apple Maps: 1/5 stars (1)
Patients praise
- Helpful and efficient phlebotomy/lab service staff
- Clean facility environment
- Some positive experiences with specific urgent care providers regarding symptom management
- Minimal wait times reported by some patients in family medicine departments
Common complaints
- Rudeness and poor communication from administrative staff
- Long wait times for appointments and medical test results
- Difficulty with scheduling new patient appointments
- Allegations of unprofessionalism or lack of care from medical providers
- Confusing service availability (e.g., urgent care booking issues)
"Horrible experience setting up an appointment as a new patient. If youre coming in as a new patient, definitely would recommend going somewhere else."
— befithealthclubs.com"I was most appreciative of the compassionate and professional care that I received at this urgent care site... The nurse practitioner was very experienced and gained my confidence quickly."
— localitybiz.com"Franchesca absolutely phenomenal BEST service EVER, professional AND friendly So happy since I have to go for blood work every couple of weeks"
— MapQuest (referencing lab services)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Franklin nurses continue push for better pay, staffing levels - Greenfield Recorder — Jun 8, 2026
- MNA: Baystate Franklin Nurses to Banner Outside Northampton Clinic Calling on Baystate Health to Settle a Fair Contract and Protect Local Patient Care — Jun 3, 2026
- Baystate Franklin nurses continue push for better pay, staffing levels - Athol Daily News — Jun 9, 2026
- Greenfield rally protests Baystate policy on gender-affirming care - Greenfield Recorder — May 7, 2026
- MNA: Baystate Franklin Nurses to Banner Outside Northampton Clinic Calling on Baystate Health to Settle a Fair Contract and Protect Local Patient Care | USA Newshour — Jun 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
More surgery clinics in Northampton
Cooley Dickinson Hospital is a nonprofit, acute-care community hospital in Northampton, MA, and a member of Mass General Brigham. It offers a wide range of services including plastic surgery, along with primary and specialty care (e.g., women’s health, orthopedics, neurology, cancer care, and rehabilitation). The hospital serves the greater Pioneer Valley in Western Massachusetts and operates under Mass General Brigham Incorporated. Contact: 800-439-2370 or 413-582-2000. Headquarters: 30 Locust St, Northampton, MA. Founded 1885. Website: cooleydickinson.org.
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