HMG Primary Care at Norton | Holston Medical Group
Internal Medicine • Norton, MA • Since 1977 • 1 Norton location mentioned locations
About
Holston Medical Group (HMG) is an independent, physician-owned multi-specialty medical group serving Northeast Tennessee and Southwest Virginia since 1977. HMG operates over 70 offices with more than 230 providers and 1,000+ staff, offering primary care and 30+ specialties. The Norton (HMG Primary Care) location is part of this network, delivering comprehensive primary care services within the Norton area. If you’re seeking care at HMG Primary Care in Norton, you can expect the region’s “Family of Care” approach, with access to extensive primary care services and coordinated specialty care through the HMG network. For appointments or more information, you can visit the main site or call HMG at 877-464-1213.
Clinic Type
Internal Medicine
Address
Norton, VA (Holston Medical Group Norton location)
Phone
276-437-3000
news@myhmg.com
Opening Hours
Mon-Fri 5:00 PM–8:00 PM; Sat 8:00 AM–4:00 PM; Sun 8:00 AM–4:00 PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for the Norton location?
- Monday 5 pm – 8 pm - Tuesday 5 pm – 8 pm - Wednesday 5 pm – 8 pm - Thursday 5 pm – 8 pm - Friday 5 pm – 8 pm - Saturday 8 am – 4 pm - Sunday 8 am – 4 pm
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.7 out of 5 stars (14 reviews)
- Yelp: 2.1 out of 5 stars (27 reviews (for Holston Medical Group overall))
Patients praise
- Some patients appreciate specific providers for being wonderful, clear communicators, and down-to-earth
- Availability of walk-in appointments for some patients
- General praise from some long-term patients for specific physicians
Common complaints
- Billing and insurance issues, including claims of incorrect billing and unprofessional handling of insurance documentation by staff
- Dissatisfaction with front-office staff, described as dismissive, condescending, or rude
- Long wait times to be seen for appointments and difficulties in reaching the office by phone
- Reports of providers being perceived as uncaring, dismissive, or dishonest in medical records
"All about the money don’t care about the patients... Front of the house is a joke bunch of mindless people happy to take your money because they don’t care what kind of care you get."
— Patient Review, LocalityBiz"I have been a patient here for 8 years, I think doctor Basham is wonderful, I followed him when he left big stone because he’s such a wonderful doctor..."
— Patient Review, LocalityBiz"Overall, they are pleasant on the phone and do have walk-in appointments. They try and fit you in where they can. My issues all start with the appointment. They are more about billing than..."
— Patient Review, Yelp/MapQuestSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Sponsored Content: HMG Health Matters: Managing Stress — Apr 21, 2026
- Holston Medical Group now part of Optum | WJHL | Tri-Cities News & Weather — Aug 11, 2025
- Questions remain as Holston Medical Group joins Optum Health — Aug 11, 2025
- Optum Partners With Holston Medical Group In Tennessee - OPEN MINDS — Aug 19, 2025
- Northeast State, HMG partner for new medical apprenticeship – NORTHEAST NATION — May 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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Sturdy Health is a nonprofit community health system based in Attleboro, MA, serving Southeastern Massachusetts and Rhode Island. It operates hospital-based care, emergency/urgent care, primary care, and a wide range of specialties. The system employs about 582 staff, generates around $377M in annual revenue, and has roots dating back to 1913. Norton is part of the Sturdy Health network. For Norton-specific primary care options, contact Sturdy Health primary care services through their Attleboro headquarters or call their main numbers for Norton's affiliated clinics. General contact: 508-222-5200; HQ: 211 Park St, Attleboro, MA 02703.
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