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Clinic Type

Family Medicine

Address

3 Edgewater Drive, Suite 102, Norwood, MA 02062

Phone

508-928-7668

Email

mghpfr@mgb.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Sarah J Byrne — MD
  • Jamie Chan — DO
  • Caitlin K Stauder — DO

Insurance & Payment

Languages Spoken

FAQs

What is the affiliation of the providers?

Affiliation is the local physician organization to which the doctor belongs.

What is a primary care provider (PCP)?

A primary care provider is a doctor or in some cases a nurse practitioner or physician assistant who sees patients for everyday medical issues and serves as your first point of contact for general health concerns.

Are providers accepting new patients?

Providers who are accepting new patients are able to book new patient appointments within 90 days; this is subject to change.

Do providers have near-term availability?

Providers with near-term availability can book new patient appointments within 30 days; this is subject to change.

What is Concierge Medicine?

Concierge Medicine is a model where providers care for a limited population of patients, often with an annual membership fee.

Do providers accept more insurance plans than shown?

Providers may accept more insurance plans than shown; please confirm when setting up your appointment.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Prabhu Ram): 3.2/5 (6)
  • Birdeye (Dr. Jonathan Kolodny): 4.8/5 (74)
  • Tebra (Norwood Medical Associates): 4.8/5 (744)
  • Birdeye (Brigham and Women’s Primary Care Associates): 2.4/5 (31)
  • Yelp (Atrius Health Norwood): 2.6/5 (41)
  • Mass General Brigham (Dr. Stuart J. Klein): 4.9/5 (289)

Patients praise

  • Knowledgeable and competent medical professionals
  • Compassionate, attentive, and good bedside manner (specific to certain doctors)
  • Thorough examinations and clear explanations of conditions
  • Positive long-term relationships with primary care providers

Common complaints

  • Difficulty contacting the office or long phone wait times
  • Rude or unhelpful front desk/administrative staff
  • Concerns over billing and insurance practices
  • Feeling rushed or dismissed by some providers
  • Long waits for appointments and last-minute cancellations

"While Dr Ram is somewhat knowledgeable and provides decent care, I’ve had ongoing issues with billing. he charges significantly more than expected for routine services"

Healthgrades

"Our year-long journey with Root Family Medicine in Norwood, Massachusetts has been nothing short of exceptional. Dr. Byrne, Kelsey, and Jesse consistently provide outstanding care, supporting our decisions and fostering a positive healthcare experience."

LocalityBiz

"Terrible! They let all the calls go to an answering service and don't return calls. Do yourself a favor an find another doctor."

LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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