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Clinic Type

Mental Health

Address

190 Lenox St, Norwood, MA 02062

Phone

(800) 529-5077

Email

Opening Hours

Clinic Weekday Hours 9:00 am-5:00 pm; extended hours 8:00 am-8:00 pm; weekends 9:00 am-5:00 pm

Telehealth

Yes

Emergency Care

Available 24/7 crisis response

Services Offered

  • Core Clinic and Crisis Services (Available 24/7/365)
  • Outpatient Care
  • Adult CCS programs
  • Youth Community Crisis Stabilization (YCCS)
  • Telehealth and flexible service delivery
  • on-site laboratory services
  • Mobile Crisis Intervention
  • Extended hours
  • Walk-in appointments for urgent behavioral healthcare
  • Nurses to take vital signs and coordinate lab referrals
  • Group sessions and peer support
  • On-site laboratory services
  • Evaluations and planning in crisis situations
  • Community Crisis Stabilization
  • Language services (including ASL) via real-time video translation
  • Culturally competent staff
  • Outreach and coordination with Riverside services and other organizations
  • Coordination with other Riverside services and organizations

Technology & Equipment

  • Telehealth
  • real-time video translation for ASL
  • on-site laboratory services

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the clinic hours?

Clinic Weekday Hours 9:00 am-5:00 pm; Monday - Friday: 8:00 am-8:00 pm; 9:00 am-5:00 pm (seasonal/availability varies)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com: 3.4 out of 5 stars (36 reviews)
  • PissedConsumer: 1.1 out of 5 stars (1 review (from registered users))

Patients praise

  • Staff described by some as caring, understanding, and respectful
  • Helpful recovery support and peer services
  • Effective treatment plans and support groups according to some clients
  • Helpful for community-based support and mental wellness transformations

Common complaints

  • Difficulty reaching staff via phone or scheduling appointments
  • Reports of unprofessional, rude, or unhelpful front-desk staff
  • Inconsistent care, including frequent changes in psychiatrists or clinicians
  • Concerns regarding medication management and refill processes
  • Reports of staff appearing inexperienced, condescending, or dispassionate

"Never have I ever experienced this level of unprofessionalism in a medical facility. Front desk is rude and unhelpful... I haven't gotten refills in months and I have no way of making another appointment."

Rehab.com user review

"Caring and understanding staff."

Boston Consumers' Checkbook consumer comment

"93% either agreed or strongly agreed that they were satisfied with the services they received and, crucially, felt that staff were respectful and responsive to their needs."

Riverside Community Care internal satisfaction survey report (661 responses)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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