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Clinic Type

Laboratory Services

Address

165 Rowland Way, Suite 104, Novato, CA 94945

Phone

415-209-1334

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Mon-Sat 6:00 AM - 6:00 PM; Sun: Closed (Closed on all major holidays)

Services Offered

  • Laboratory services
  • Blood tests
  • Thyroid panels
  • Diagnostic technologies and techniques
  • Lab appointments
  • My Health Online scheduling

Technology & Equipment

  • advanced diagnostic technologies
  • blood tests
  • thyroid panels

Insurance & Payment

Not specified on page

Languages Spoken

FAQs

Do I need an appointment for lab services?

If you have a lab order from your clinician, you can use My Health Online to schedule a visit.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Bay Area Consumers' Checkbook (Novato Community Hospital Outpatient Laboratory): 4 reviews (consumer ratings; includes superior ratings for promptness/responsiveness and pleasantness) (4)
  • Expected Health (Novato Community Hospital Lab): 4.2 (5 reviews)
  • Momentary Labs (Novato Community Hospital): 4-star overall patient satisfaction rating (324 completed patient surveys (survey-based))
  • Healthgrades (Novato Community Hospital): 81% patients would recommend; patient experience measures reported (HCAHPS-based)
  • BBB (Novato Community Hospital): BBB rating not stated in snippet; notes failures to respond to 83 complaints (83 complaint(s) where company failed to respond (BBB-reported))

Patients praise

  • Lab visits praised for speed/efficiency and friendly staff
  • High rates of patients recommending the hospital (patient experience)
  • Short wait times and helpful lab technicians (Yelp/Yahoo snippet)

Common complaints

  • BBB profile cites failures to respond to 83 complaints
  • A negative note about corporate decision affecting online access to radiology reports (Yahoo snippet)

"“Great place for getting labs done quickly, efficiently and with a smile.”"

Bay Area Consumers' Checkbook – Novato Community Hospital Outpatient Laboratory comments

"“Everyone was very helpful. They took me right away and explained what test I was having. The girl who took my blood was excellent.”"

Yelp – Sutter Health (Novato)

"“Failure to respond to 83 complaint(s) filed against business”"

BBB Business Profile – Novato Community Hospital

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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VerifiedSince 1952
Novato, CA·Laboratory Services

Labcorp is a global clinical laboratory and drug development services company headquartered in Burlington, NC. It operates one of the world’s largest diagnostic networks, with over 2,000 patient service centers in the U.S. and more than 6,000 in-office phlebotomists. It offers a wide range of testing, including oncology, HIV genotyping/phenotyping, toxicology, wellness, drug monitoring, DNA testing, and home-based tests. Its Biopharma Laboratory Services segment supports drug and device development for pharma/biotech/medical device companies, and it played a major role in FDA-approved products in 2023. Labcorp processes over 160 million tests per year, with significant activity in esoteric/specialty testing and molecular diagnostics, and operates in more than 100 countries. If you’re seeking Labcorp locations specifically in Novato, CA (ZIP 94945), this page notes Labcorp’s broad U.S. footprint but does not list a Novato entry; you may want to search Labcorp’s site for nearby California patient service centers or call their customer service for the exact address in Novato.

VerifiedOnline bookingSince 1978

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