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Clinic Type

Primary Care

Address

Main Clinic Building (Bld 993)

Phone

360-257-5106 (Cascade Team Clerk)

Email

dha.whidbey-island.oak-harbor-nhc.list.patientadvocate@health.mil

Opening Hours

Clinic: Monday - Friday 0730-1600; Closed on weekends and all federal holidays

Services Offered

  • Family Medicine
  • Primary Care

Technology & Equipment

  • MHS GENESIS Patient Portal
  • Patient Portal (MHS Genesis)

Team

  • Cascade Team Clerk, 360 257-5106 / 9561 — Clerk

Insurance & Payment

  • TRICARE Prime

Languages Spoken

  • English
  • Language interpreter services available
  • Language interpreter services are available.

FAQs

What services are offered by Family Medicine?

Acute Care, Physical exams, Well woman exams, Chronic Disease Management, Preventive Health Care, Behavioral Health Care/Consultation, Case Management, Physical Therapy/Consultation

What should I bring to my appointment?

Please arrive with your military issued identification and TRICARE cards so you may be properly checked in for your appointment.

Is there a patient portal available?

MHS GENESIS Patient Portal is a secure email system that allows you to email your Provider/Team for advice, request a non-urgent appointment, request renewal of medications or referrals, receive lab/test results and receive health care reminders from your team. Sign up at: https://patientportal.mhsgenesis.health.mil/.

How can I get care information or contact the clinic?

If you need to contact the clinic, call ahead so they may prepare for your arrival; refer to the provided phone numbers for various services (e.g., Cascade Team Clerk, PIRMAC, Mental Health Information Line, Nurse Advice Line).

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook: 70% recommend (226 reviews)

Patients praise

  • Some patients report efficient and organized service for specific processes like operational duty screenings

Common complaints

  • Difficulty scheduling appointments and long wait times for visits
  • Frustration with unresponsive or poor telephone communication and customer service
  • Perceived lack of provider continuity due to turnover of active-duty staff
  • Reports of unprofessional or rude interactions with some staff members
  • Concerns regarding the adequacy and quality of care provided

"Mostly bad experiences here... Nobody ever answers phones. When i do get someone on the phone, the call randomly drops or they hang up... All around horrendous care and service."

a-better-place.com/USA.beautihost.com

"Great place for care. Ive never been better taken care of. Operational Duty Screening in particular were really organized and helped me get my deployment paperwork signed off very quickly."

USA.beautihost.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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