Primary Care Providers - Claxton-Hepburn Medical Center
Primary Care • Ogdensburg, NY • Since 1885
About
Summary: Claxton-Hepburn Medical Center (CHMC) is a nonprofit hospital system based in Ogdensburg, NY, serving St. Lawrence County and surrounding communities. Founded in 1885, CHMC operates the Claxton Campus, a 25-bed Critical Access Hospital with a 10-bed observation unit, and since Oct 2024 functions as a standalone psychiatric hospital offering acute inpatient mental health care (28 adult beds, 12 child/adolescent beds). The Elizabeth May Duvall Child and Adolescent Behavioral Center within CHMC is the region’s only inpatient facility of its kind, with plans to add 10 beds. CHMC emphasizes compassionate, patient-centered care across multiple centers of excellence, including primary care, mental health, oncology, gastroenterology, surgery, and other specialties. Main address: 214 King Street, Ogdensburg, NY 13669. Contact: medrecs@nshany.org or info@chmed.org.
Clinic Type
Primary Care
Address
214 King Street, Ogdensburg, New York 13669, US
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health, HospitalCareData, Healthgrades: Generally mixed to low; Vivian Health reports a 2.9/5 rating; HospitalCareData lists overall summary as Fair (17 reviews on Vivian Health; variable across other platforms)
Patients praise
- Some patients and staff report kind and professional interactions with individual physicians and nurses
- Specific staff members in surgical or specialty areas described as attentive and skilled
Common complaints
- Concerns regarding long wait times in the emergency department and for lab services
- Difficulty reaching scheduling by phone
- Reports of poor communication and perceived lack of staff responsiveness during hospital stays
- Instances of perceived impersonal or subpar care from specific staff members
- Frustration with registration systems and patient portals
"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. ... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, Chief Operating Officer (via NNY360 coverage)"Every time a family member has had to visit this hospital for an emergency, it always seems like patients are put into a room & forgotten about. Information or test results are rarely obtained freely, without seeking staff to ask."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kimberly M Hadian, MD - Family Medicine Physician in Canton, NY | Healthgrades — Oct 16, 2025
- Claxton-Hepburn to receive $18 million - North Country Now — Aug 8, 2025
- North country medical centers get millions in grants | Health Matters | nny360.com — Aug 10, 2025
- North Star Health Alliance CEO resigns after layoffs | NCPR News — Jan 27, 2026
- Ogdensburg City Council supports Gray’s plans for Claxton- Hepburn restructuring | Top Stories | nny360.com — Jan 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Ogdensburg
Summary tailored to your query: Ogdensburg - Community Health Center of the North Country - Location: Ogdensburg, New York (one of CHC North Country’s eight offices nationwide; address: 102 Ford St, Ogdensburg, NY 13669). - Services at Ogdensburg site: Primary care, pediatric care, behavioral health, women's health, dermatology, foot care, physical therapy, substance use care coordination, care coordination, health insurance enrollment, WIC services, and school-based programs. - Team updates: Recent hires add to the Ogdensburg primary care team, including: - Dr. Marta Anghel (Internal Medicine) joined in April 2026 - Shivangi Modi, FNP, joined in May 2026 - Ken Hilborne, Family Nurse Practitioner, joined in May 2026 - Dr. Tiffany Hecht joined the pediatric team in March 2026 - Access to care: The center emphasizes welcoming new and existing patients, with appointments available for new patients and regulars; many openings for new patients in less than 30 days. - Organization context: Part of a nonprofit health system serving Franklin and St. Lawrence Counties, headquartered in Canton, NY; mission to provide high-quality healthcare to all income levels and needs. If you want, I can extract the most current contact info for the Ogdensburg site or other Ogdensburg-specific services.
North Country Family Health NP, PLLC is a private, independent primary care practice based in Ogdensburg, NY. They offer family health services and physicals, and accept new patients. The headquarters and main location are at 404 Cedar St, Ogdensburg, NY 13669, with a total of 3 offices nationwide. The practice operates with a small team (3 employees) and reported annual revenue around $23.76 million. Contact numbers include (315) 713-4328, (877) 566-0526, and (315) 713-4667. Website: northcountryfnp.com.
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