Universal Primary Care: Family Medical Care & Urgent Appointments
Family Medicine • Olean, NY • Since 2004 • Multiple locations (implied by related links to various UPC sites) locations
About
Universal Primary Care (UPC) is a nonprofit health provider based in Olean, NY, offering compassionate family medicine, urgent appointments, and dental/medical services. Key details: - Services: Family medicine for adults and pediatrics, urgent care, dental/medical services, mental health counseling, and OB/GYN. - Protections: Covered by FTCA protections. - Location: Headquarters in Olean with 5 offices in NY/PA (Olean, Salamanca, Cuba, Bradford PA, Houghton). - Organization: Founded 2004; workforce of 15; leadership includes CEO Brett Lawton and COO Michael Austin. - Online presence: UPC’s site is upchealth.net; active on LinkedIn; strong web traffic (monthly visits ~16k, bounce rate 0.5%). - Community focus: Ongoing hiring for roles like OBGYN, Chief Medical Officer, and Financial Controller; actively expanding services and footprint in Western NY. If you’re seeking a local option for family care or urgent appointments in the Olean area, UPC appears positioned as a community-oriented nonprofit with integrated medical and dental services.
Clinic Type
Family Medicine
Address
135 N. Union St. Olean, NY 14760; 445 Broad St. Salamanca, NY 14779; 140 W. Main St. Suite 1 Cuba, NY 14727; 159 Interstate PKY Bradford, PA 16701; 9864 Luckey Dr. Houghton, NY 14744
Phone
716-375-7500
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Opening Hours
24 hours a day, 7 days a week (telephone lines open 24/7; in-center visits follow regular health center hours)
Website
Telehealth
Telehealth Services Available
Emergency Care
Urgent – but not emergent – health care needs: call 716-375-7500; 24/7 phone access with on-call provider
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What services does Universal Primary Care provide?
A full-service medical clinic offering family medicine, urgent care (urgent but not emergent), wellness visits, and care for all ages.
What are the hours for urgent care?
Our telephone lines are open 24 hours a day, 7 days a week. Appointments can be scheduled during regular health center hours.
What is the emergency contact?
If you have an emergency and need immediate medical care, please call 9-1-1 or go to the nearest emergency room.
How to contact for urgent – but not emergent – health care needs?
Call our offices at (716) 375-7500; lines are open 24/7 and you will be connected to an on-call provider.
Is there translation help available?
Translation services are available 24 hours a day, 7 days a week.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Multiple aggregated review platforms (e.g., Birdeye, HelpConnectUsa): 2.8/5 (Approximately 17 to 43 reviews (varies by platform))
Patients praise
- Some patients report timely, efficient intake for certain visits
- Appreciation for specific providers who listen and explain care plans clearly
- Satisfied long-term patients who value the range of services like OB/GYN and primary care under one group
Common complaints
- Long wait times for appointments and inability to get urgent appointments despite clinic branding
- Poor administrative management and unresponsive or inadequate call center/phone support service
- Frequent appointment cancellations and lack of communication from staff
- Reports of toxic or hostile work environment by employees, potentially impacting quality of care
- Frustration with medical testing/imaging referral delays and perceived lack of thorough care from some providers
"Third time my appointment has been canceled in two months. Poor management, call center that is inadequate and slow... Just overall poor service for a medical provider."
— LocalityBiz review"My first intake appointment with Christian stood out — he really listened, gave clear feedback, and made sure I understood everything. I even got in early when I arrived ahead of schedule."
— LocalityBiz review"The care is great, but the wait times are awful and it takes a long time to get an appointment."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Olean
Olean Medical Group LLP is a privately held medical practice based in Olean, NY, offering family medicine with diverse specialties under one roof. Key details: - Services: Family practice with access to pediatric care, allergy, cardiology, oncology, and other specialties; patient testing; emphasis on a welcoming environment. Has experience aligning with federal and New York COVID-19 guidelines. - Location: HQ and four offices listed in Olean, NY. - Team & size: 25 employees; leadership includes CEO Chris Strade and Director of Nursing Melissa Shelley. - Notable attributes: Emphasizes compassionate care, community involvement, and collaborative care across specialties. - Contact: Main phone numbers include 716-372-0141. - Online presence: Website oleanmedicalgroup.com; moderate web traffic; top-performing audience is the United States. If you’re specifically seeking: - Family doctor in Olean, NY: Yes, Olean Medical Group offers family medicine intended for all ages. - Pediatric doctor in Olean, NY: They provide pediatric services under the family practice. - Oncology doctor in Olean, NY: They list oncology as a specialty and have related care pathways, though you may want to confirm current oncology provider availability.
Summary: - The page describes NIAGARA FALLS URGENT CARE, a medical practice operated by SOM Medical Practice, focused on urgent care in Niagara Falls, NY. - Services highlighted: accurate medical evaluations, physicals, and prompt urgent care treatments. - Location(s): Niagara Falls, NY (3117 Military Rd, Niagara Falls, NY 14304) with an additional listed office in Viet Nam (Ho Chi Minh City) per the sites’ locations. - Key details: small practice (1 employee), active status, multiple phone lines, and basic web presence metrics (612 monthly visits, low bounce rate, 2 pages per visit). - Not directly connected to Southern Tier Primary Care or Olean; no Olean-specific information is provided on this page. If you’re searching for Southern Tier Primary Care in Olean, this page does not appear to be about that entity. You may want to search specifically for “Southern Tier Primary Care Olean” or visit official Southern Tier healthcare networks for the Olean location.
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