Universal Primary Care: Family Medical Care & Urgent Appointments
Primary Care • Olean, NY • Since 2004 • Multiple locations across Olean, Salamanca, Cuba, Bradford PA, Houghton NY locations
About
Universal Primary Care (UPC) is a nonprofit health provider based in Olean, NY, offering compassionate family medicine, urgent appointments, and dental/medical services. Key details: - Services: Family medicine for adults and pediatrics, urgent care, dental/medical services, mental health counseling, and OB/GYN. - Protections: Covered by FTCA protections. - Location: Headquarters in Olean with 5 offices in NY/PA (Olean, Salamanca, Cuba, Bradford PA, Houghton). - Organization: Founded 2004; workforce of 15; leadership includes CEO Brett Lawton and COO Michael Austin. - Online presence: UPC’s site is upchealth.net; active on LinkedIn; strong web traffic (monthly visits ~16k, bounce rate 0.5%). - Community focus: Ongoing hiring for roles like OBGYN, Chief Medical Officer, and Financial Controller; actively expanding services and footprint in Western NY. If you’re seeking a local option for family care or urgent appointments in the Olean area, UPC appears positioned as a community-oriented nonprofit with integrated medical and dental services.
Clinic Type
Primary Care
Address
135 N. Union St. Olean, NY 14760; 445 Broad St. Salamanca, NY 14779; 140 W. Main St. Suite 1 Cuba, NY 14727; 159 Interstate PKY Bradford, PA 16701; 9864 Luckey Dr. Houghton, NY 14744
Phone
(716) 375-7500
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Opening Hours
Open 24/7 telephone access; regular health center hours for scheduling in-person visits (as per text: lines open 24/7, appointments during regular health center hours)
Website
Telehealth
Telehealth services available
Emergency Care
9-1-1 or nearest emergency room
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What are the hours for scheduling appointments?
Appointments can only be scheduled during regular health center hours; telephone lines are open 24 hours a day, 7 days a week.
What if the health center is closed?
Call will be forwarded to an answering service to connect you to the on-call provider for urgent medical concerns.
Are translation services available?
Yes, translation services are available 24/7.
What is the urgent care contact number?
For urgent care call: (716) 375-7500.
What is the 24-hour behavioral health contact?
24 Hour Behavioral Health Call: 988.
What if the health center is closed when I call?
Calls are forwarded to an answering service which can connect you to the on-call provider for urgent medical concerns.
Is translation service available?
Translation services are available 24 hours a day, 7 days a week.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- HelpConnectUsa, Birdeye: 2.8/5 (43 (HelpConnectUsa), 17 (Birdeye))
Patients praise
- Some patients report quick intake and efficient check-in processes
- Instances of staff being described as respectful or helpful by individual patients
- Positive experiences with specific providers mentioned by some patients
Common complaints
- Frequent appointment cancellations and long wait times
- Dissatisfaction with communication, specifically regarding scheduling and administrative follow-up
- Reports of staff/administration turnover and perceived toxic work environment mentioned by employees
- Concerns regarding the perceived quality of medical advice or thoroughness of care
"Third time my appointment has been canceled in two months. Poor management, call center that is inadequate and slow..."
— LocalityBiz User Review"The care is great, but the wait times are awful and it takes a long time to get an appointment."
— Birdeye User Review"Universal Primary Care has been excellent. Scheduling was simple, check-in was quick... The staff were respectful and helpful..."
— LocalityBiz User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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