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Clinic Type

Primary Care

Address

2295 S Vineyard Ave, Ontario, CA 91761

Phone

1-833-574-2273

Email

directoryupdate@kp.org

Opening Hours

Monday through Friday, 8:30 a.m. to 5 p.m. (clinic); After-hours: Monday through Friday, 5 p.m. to 7 p.m., by appointment only

Emergency Care

After-hours: Monday through Friday, 5 p.m. to 7 p.m., by appointment only

Services Offered

  • Family Medicine
  • Internal Medicine
  • Primary Care
  • Medical Office Building A
  • Hospital and Medical Offices

Insurance & Payment

Languages Spoken

FAQs

What are the hours of operation?

Monday through Friday, 8:30 a.m. to 5 p.m.

What is the after-hours availability?

After-hours: Monday through Friday, 5 p.m. to 7 p.m., by appointment only

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google aggregate: 3.6/5 (672 reviews)
  • Birdeye/Google (Emergency Room specific): 1.7/5 (131 reviews)

Patients praise

  • Hospital has earned an 'A' grade for patient safety for multiple consecutive rounds
  • Recognized as a Top Hospital by the Leapfrog Group in recent years
  • Professional and attentive care reported by some patients and staff members
  • Efficient pharmacy service and helpful lab staff mentioned in select reviews

Common complaints

  • Long wait times in the Emergency Room and for appointments
  • Poor communication and difficulty navigating the scheduling/referral process
  • Rude or unhelpful staff interactions in certain departments like the pharmacy
  • Instances of perceived lack of urgency or clinical errors in the ER

"Came in ambulance at 3:20pm and did not get pain meds until 6:05pm. Per nurse, 3 drs called off... Extreme pain, sweating, vomiting and crying until 6:20 when morphine kicked in."

Birdeye Review

"I had a very positive experience at Kaiser’s Emergency Department. The staff was professional, attentive, and moved quickly while still taking the time to explain what was going on."

Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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