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About

Family Care Centers Medical Groups operates primary care and urgent care clinics in Orange County, California, with locations in Costa Mesa, Irvine, and Fountain Valley. Since 1982, they have provided family medicine, sports medicine, walk-in urgent care, DOT physicals, travel medicine consultations, and telehealth services, with on-site lab and X-ray facilities available.

Clinic Type

Family Medicine

Address

Orange County, CA (Costa Mesa and Irvine Woodbridge locations)

Phone

8776963622

Email

ROIRequests@4securemail.com

Opening Hours

24/7 on-call, 365 days per year

Telehealth

Yes (telehealth online doctors)

Emergency Care

Call 911 for life-threatening conditions

Services Offered

  • Primary care
  • Urgent care
  • Family medicine
  • Sports medicine
  • Walk-in urgent care
  • DOT physicals
  • Pre-travel consultations
  • On-site x-ray
  • Lab services
  • EKG test
  • Travel medicine
  • Virtual urgent care
  • Telehealth online doctors

Technology & Equipment

  • Electronic Health Record (secure)
  • On-site lab and X-ray facilities
  • Telehealth/video visits

Insurance & Payment

  • Most insurance plans

Cash, Insurance, Cash service only at certain intake/cash procedures per forms notice

Languages Spoken

—

Current Offers

New patient offers

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Trustpilot: 2.6 out of 5 (Trustpilot) (4 reviews)
  • Yelp (Irvine location): Not explicitly rated (number of reviews shown) (93 reviews (Yelp))

Patients praise

  • Empathetic, attentive, and caring nature of clinical staff and doctors
  • Doctors praised for expertise, thoroughness, and ability to ease patient concerns
  • Efficient scheduling and convenience of locations
  • General cleanliness and organization of offices

Common complaints

  • Rudeness and unprofessional behavior from front desk or administrative staff
  • Inconsistent or frustrating communication, including dismissive tones during calls
  • Billing errors and insurance coverage confusion
  • Long wait times despite having appointments
  • Concerns regarding management practices and employee treatment

"The staff member who called sounded annoyed and entitled... Her tone and manner made it feel like I was inconveniencing her rather than receiving help from a medical office."

— LocalityBiz review

"Dr. Williams is a great doc. However, the billing practice and front office for Family Care have been misleading and unhelpful."

— LocalityBiz review

"There is no criticism here.....I was in much discomfort and arrived at the clinic just before it opened. The ladies were clean, polite, ready to work, very sympathetic, kind, and really helped me."

— Trustpilot review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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