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Clinic Type

Otolaryngology (ENT)

Address

Phone

714-456-7017

Email

carriem1@hs.uci.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Ear, Nose and Throat (ENT) services
  • Facial, Plastic & Reconstructive Surgery
  • Head and Neck Cancer Services
  • Hearing and Ear Disorders
  • Nose and Sinus Disorders
  • Professional Voice Care Services
  • Voice and Swallowing Disorders
  • Minimally invasive skull base surgery
  • Endoscopic procedures
  • Operative care in UCI Medical Center operating rooms
  • Overnight patient stays in private suites
  • Ultrasound for cancer and thyroid conditions
  • High-definition imaging for diagnosing and treating sinus, voice and swallowing disorders

Technology & Equipment

  • microscopes for advanced detection of ear disease
  • ultrasound for cancer and thyroid conditions
  • high-definition imaging
  • purely endoscopic skull base surgery
  • robot-assisted thyroid surgery

Insurance & Payment

Languages Spoken

FAQs

What services are offered by UCI Health ENT?

Facial, Plastic & Reconstructive Surgery; Head and Neck Cancer Services; Hearing and Ear Disorders; Nose and Sinus Disorders; Professional Voice Care Services; Voice and Swallowing Disorders; and more. Also provides facial plastic surgery and cosmetic procedures.

Where are evaluations performed?

At three facilities in Orange County.

Awards & Accreditations

  • Best Doctors in America® (six team members)
  • U.S. News & World Report top 50 U.S. hospitals to treat ear, nose and throat conditions

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 1.0/5.0 (1 review)
  • RateMDs: 4.8/5.0 (1 review)
  • Healthgrades: 4.7/5.0 (432 reviews)
  • WebMD: 3.5/5.0 (7 ratings)
  • Vitals: 3.8/5.0 (13 reviews)

Patients praise

  • High level of medical expertise and knowledge of surgeons
  • Effective and successful treatment outcomes
  • Helpful, professional, and courteous interactions with some staff members
  • Clear explanations of medical conditions and procedures
  • Convenience of in-office diagnostic services like CT scans

Common complaints

  • Long wait times for appointments and in the office
  • Poor staff communication, including difficulty reaching clinics by phone
  • Perceived lack of bedside manner or empathy from certain practitioners
  • Issues with insurance verification, referrals, and administrative processes
  • Rushed appointments and perceived lack of thoroughness

"Dr. Pettis was extremely patient with her and put her (and me) at ease immediately upon entering his exam room."

Orange Coast ENT Testimonials

"NOBODY in this clinic is committed to care about patients. The attending staff never answer the phone and always say they are busy."

LocalityBiz review of Orange County ENT Associates

"CHOC’s lack of transparency and communication caused unnecessary stress and delayed care for my child."

LocalityBiz review of CHOC Specialists Otolaryngology

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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