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Clinic Type

Memory Care

Address

Phone

847-961-2551

Email

info@shepherdpremierseniorliving.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Oregon Living and Rehabilitation Center: Mixed; Medicare average of 2.6/5 stars; other platforms show ratings ranging from 4.3/5 to 8.9/10 depending on the aggregate source (Multiple reviews across various third-party platforms (e.g., SeniorAdvice, Seniors.FYI))
  • Shepherd Premier Senior Living (Oregon, IL): Generally positive; Birdeye shows 4.9/5 stars; Seniors.FYI shows 4.7/5 stars; Caring.com previously showed a lower 2.0/5 star rating (single review) (Ranges from 1 to 18 reviews depending on the platform)

Patients praise

  • Home-like, small-community environment
  • Staff described as compassionate and caring
  • Strong family involvement and transparent communication in smaller homes
  • Person-centered approach to care plans

Common complaints

  • Delayed response times to call lights
  • Concerns regarding food quality and variety
  • Limited staffing and operational resources in some facilities
  • Reports of falls or accidents due to insufficient monitoring
  • Historical deficiencies and regulatory fines reported at larger facilities

"Staff have to endure abuse from dementia patients on a daily basis... The facility is a horrible place to get help for a loved one, with call lights taking up to three hours to respond."

Seniors.FYI reviewer on Oregon Living and Rehabilitation Center

"Outstanding!!!! The facility, the staff, the activities, the care and compassion for each person is unbelievable.... My mom has adjusted so well....I have peace in my heart knowing she is there and receives such great care."

Birdeye reviewer on Shepherd Premier Senior Living

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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