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Clinic Type

Primary Care

Address

Phone

+1-207-768-4000

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Walk-In Care clinics for urgent care issues

Services Offered

  • Primary Care

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • OpenDataNY (Northern Light Primary Care): 3.4/5 (Not explicitly stated (multiple individual reviews))
  • Healthgrades (Dr. Dianne Kallen): 5.0/5 (3 reviews)
  • Vitals (Dr. Christopher Ritter): 4.0/5 (12 ratings)
  • Healthgrades (Eastern Maine Medical Center FMP): 3.0/5 (1 review)
  • Healthgrades (Dr. Sarah Stewart): 3.0/5 (2 reviews)

Patients praise

  • Providers often described as caring, thorough, and professional
  • High patient confidence in individual physicians' medical expertise
  • Appreciation for direct primary care models as an alternative to long wait times
  • Positive experiences with in-office staff and environment at select practices

Common complaints

  • Difficulties with phone responsiveness and long hold times
  • Frustration with scheduling and appointment wait times
  • Perceived lack of clear communication or follow-through on medical issues
  • Legal and administrative controversies regarding workplace practices and discrimination allegations at local facilities
  • Rude staff interactions reported at some locations

"There is a wait to see him but he is always worth the wait!!! Great doctor!!!"

Vitals review for Dr. Christopher Ritter

"There have been a few times where they did not treat me right and it is extremely frustrating. They also have very limited hours and the staff who answers the phones are pretty rude."

User review of Cutler Health Center

"Tried to call to cancel last weeks appointment could not get through. It was always busy. ... I love the Dr and nurses but the change had made the phones a little crazy."

User review of Northern Light Primary Care Orono

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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