525 E Norris Dr, Ottawa, IL - ATI Physical Therapy
Physical Therapy • Ottawa, IL • Since 1996
About
ATI Physical Therapy is a wellness and physical therapy provider offering in-clinic, online, and hybrid services to help patients recover, improve mobility, and reach health goals. The company operates in the U.S. (headquartered in Downers Grove, IL) and has a presence in multiple countries. For Ottawa, IL specifics (address at 525 E Norris Dr) aren’t listed in the provided highlights. If you’re seeking ATI’s Ottawa location details, you may contact their general line or visit the ATI website to locate the nearest clinic, hours, and services offered. Key details from the overview: - Industry: Wellness and Fitness Services - Type: Privately Held (publicly listed symbol ATIP) - Headquarters: Downers Grove, IL - Founded: 1996 - Services: In-clinic, online, and hybrid physical therapy with personalized care plans - Locations: U.S. offices (including five in Illinois) - Contact: 855-432-5458 or 855-205-4916 - Website: atipt.com If you want, I can check for the Ottawa-specific ATI location, hours, and services.
Clinic Type
Physical Therapy
Address
525 E Norris Dr, Ottawa, IL
Phone
(815) 324-1366
patientadvocate@atipt.com
Opening Hours
Mon-Fri 7:00 am to 7:00 pm
Telehealth
Online physical therapy (virtual physical therapy or telehealth) available
Services Offered
Insurance & Payment
ATI collaborates with numerous major insurance carriers; full list available on their insurance page.
online payment, payment plans, financing options (financial hardship discounts)
Financing: financial hardship discounts; interest-free payment plan
Languages Spoken
—
FAQs
What to expect at the Ottawa PT clinic?
Your first visit will last approximately one hour and include a comprehensive evaluation and applicable treatment administered by a licensed therapist.
How much does PT cost and how is it priced?
The cost varies by diagnosis, personalized treatment plan, and insurance coverage; insurance benefits are verified before the first visit.
What to expect during your first visit to 525 E Norris Dr
Your therapist will review medical history, diagnostic tests, and any recent events contributing to symptoms; comprehensive evaluation of deficits, pain, and functional status; personalized treatment plan explained.
How much does physical therapy cost and how is billing handled?
Cost varies by diagnosis and insurance; ATI verifies insurance benefits before first visit. Financing options and hardship discounts may be available; contact for details.
Is online physical therapy available and how does it work?
Yes. Online therapy (telehealth) is available and provides therapy from a clinician without an in-clinic visit.
How soon can I get an appointment?
They strive to offer appointments within 24-48 hours; options include in-person, hybrid, or online therapy.
How can I schedule an appointment at Norris Dr or another ATI location?
Call ATI agent at 855-MY-ATIPT or use online appointment options listed on the site.
Do you accept my insurance?
ATI collaborates with many major insurance carriers; verify with the billing team before treatment.
What services are offered at this clinic?
Physical therapy for various conditions (knee, back, shoulder, pelvic, hip, ankle, foot, hand, neck, elbow, gait and balance) and online therapy options.
Is there a way to use my location to find the nearest clinic?
Yes, you can search by city/zip or use “Use my location” feature.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Generally poor overall score on Yelp for this specific location (Small number of reviews visible on Yelp)
Patients praise
- Friendly and professional staff members
- Helpful atmosphere
- High quality of care reported by some patients
Common complaints
- Billing and insurance cost transparency issues
- Allegations of feeling abandoned or left alone during sessions
- Concerns over treatment quality and discontinuation of care without proper consultation
- Difficulty reaching customer service to resolve complaints
"Very friendly atmosphere of professionals helping those in need. All the workers so far have been excellent in treating me."
— ATI Physical Therapy official location page"A predatory business that will use slick language and be anything but up front about the cost and coverage of their service."
— Yelp user review"I would NOT recommend any therapy place that ATI runs. They will leave you by yourself to do your own exercises. They seen bored and distracted and don't..."
— BBB user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Sports Rehab & Physical Therapy Experts in Ottawa, IL | ATI Physical Therapy — Dec 17, 2025
- THE BEST 10 PHYSICAL THERAPY NEAR DIXON, IL - Yelp — Jul 6, 2026
- Rebecca E. Lucas-Simmons, CH - Physical Therapist in Ottawa, IL — May 14, 2026
- 🏥 Multiple Healthcare Jobs in McHenry, IL — Up to $99K+ — Jun 27, 2026
- Physical Therapy Aide - Chicago (Weil F&A: Lincoln Park), IL, Athletico Physical Therapy — Jul 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
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