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Summary: - Jefferson County Health Center (JCHC) is expanding primary care services with a new JCHC Clinic in Ottumwa, opening in 2026. This expansion aims to improve access to care close to home for Ottumwa residents. - The organization is actively seeking team members for the Ottumwa clinic and is promoting a community open house event to introduce the new facility. - While the highlights emphasize general primary care expansion rather than a detailed diabetes program, the Ottumwa clinic is positioned to provide diabetes care as part of their primary care services once fully operational. If you’re specifically seeking diabetes care details at the Ottumwa location (e.g., diabetes education, endocrinology referrals, management programs), please confirm, and I can extract or tailor the search to find explicit diabetes-focused services or point you to the appropriate departments once more information is available.

Clinic Type

Diabetes Education

Address

Conference Room C (use the McCreery Cancer Center entrance)

Phone

641-472-4156

Email

amartin@jchc.org

Opening Hours

Not explicitly provided in the extracted text

Services Offered

  • Diabetes Education Program
  • Diabetes Care & Education
  • Diabetes Group Education Classes
  • Diabetes Community Group
  • Diabetes Self-Management Education and Support

Technology & Equipment

  • Technology education (pumps, CGMs)
  • Continuous glucose monitoring support

Team

  • Amy Martin, RN, BSN, CDCES — Diabetes Care & Education Specialist

Insurance & Payment

Languages Spoken

  • English

FAQs

What is the schedule for the Diabetes Group Education Classes?

The group education class is held every other month in Conference Room C from 12:30 to 5:00 p.m.

Where are the classes held?

Conference Room C (use the McCreery Cancer Center entrance)

Awards & Accreditations

  • Recognized by the American Diabetes Association for Quality Diabetes Self-Management Education and Support
  • certified by the State of Iowa
  • Recognized by the American Diabetes Association for Quality Diabetes Self-Management Education and Support; program certified by the State of Iowa

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • U.S. News & World Report: 4 out of 5 stars (overall patient experience score)
  • Centers for Medicare & Medicaid Services (CMS): 5-star ratings in Nursing Communication and Environmental Cleanliness (Based on CMS HCAHPS survey data)

Patients praise

  • Highly rated nursing communication and facility cleanliness (5-star CMS ratings)
  • Personalized, certified diabetes care and education programs
  • Strong community reputation with many patients willing to recommend the facility
  • Comprehensive support services for chronic disease management

Common complaints

  • Inconsistent communication from some staff members
  • Occasional delays in ER response times or perceived lack of urgency for non-life-threatening conditions
  • Isolated reports of dissatisfaction with billing and care management processes

"We are incredibly proud of our staff for achieving these 5-star ratings... These recognitions reflect the compassion, teamwork, and dedication our employees bring to patient care every single day."

Jacque Bookin-Nosbisch, Chief Nursing Officer at JCHC

"I'm sure there's some great providers here. Unfortunately, I've yet to have any positive experience setting up an appointment at the clinic..."

Anonymous patient review from a-better-place.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Ottumwa, IA·Diabetes Education

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