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About

River Hills Community Health Center (RHCHC) is a nonprofit health system offering comprehensive women’s health and family planning services, including gynecology, general medical care, pediatrics, behavioral health, and telehealth. With multiple locations in Ottumwa, Centerville, Richland, Oskaloosa, and Fairfield, IA, RHCHC focuses on improving patient health outcomes through integrated care. In Ottumwa, the center provides women’s health services as part of its broader family practice and gynecologic offerings. The organization is headquartered in Centerville, founded in 2000, and operates as a nonprofit with annual revenue around $18.8M and 16 employees. For appointments or more information, contact their Ottumwa offices or the main line.

Clinic Type

OB-GYN

Address

201 S Market St, Ottumwa, IA 52501

Phone

+1 641-455-5431

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Call any of our offices 24 hours a day to access Triage nurse.

Services Offered

  • Women’s health
  • Gynecology
  • Family planning
  • Birth control
  • STD screening and treatment
  • Pap smears
  • Breast exams
  • Pregnancy tests
  • Infertility exams and counseling
  • Reproductive life planning
  • Health education
  • Immunizations
  • Confidential services
  • Appointments for men and women
  • Annual wellness exams
  • Well women exams
  • Cancer screenings (Pap smears, breast exams)
  • Abnormal Pap follow up
  • Infections management

Team

  • Susan Turner, ARNP-IF — ARNP-IF / Women’s Health and Family Planning Nurse Practitioner

Insurance & Payment

  • Medicare
  • Medicaid
  • Most private insurances

RHCHC will not deny services due to inability to pay; sliding fee scale may apply based on poverty guidelines

Medicare, Medicaid, Most private insurances, Sliding fee scale (based on poverty), sliding fee scale

Languages Spoken

  • English

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Charity Navigator: Four-star rating (out of four) for accountability and finance (10 (on Facebook))
  • Vitals: 4.3

Patients praise

  • Recognized as a trusted, community-focused provider for medical and dental care
  • Operates as a Federally Qualified Health Center serving patients regardless of ability to pay
  • Efforts to improve patient communication and engagement via new health record systems (MyChart)
  • High organizational accountability and financial performance ratings from external bodies like Charity Navigator

Common complaints

  • Long waiting times for appointments
  • Concerns about quality of care expressed by patients and staff
  • Staff reports of excessive caseloads and pressure to reduce appointment times, potentially impacting care quality

"Many users expressed dissatisfaction with their experiences at the center, particularly highlighting long waiting times for appointments, with one reviewer noting a nearly two-hour wait. Concerns about the quality of care received were mentioned..."

GiveFreely (referencing Facebook reviews)

"River Hills Dental Hygienist, Marlena Terrell, said management has been pushing for more patients to come through the door, at the expense of quality of care for the patients."

KyouTV news report

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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