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Clinic Type

Gastroenterology

Address

Suite 202, Mercy Health — Paducah Gastroenterology

Phone

270-443-0777

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Ross E. Jones, Board certified; practicing in Paducah, KY; over 17 years experience — Hepatologist and Gastroenterologist
  • Matthew S. Miller, Board certified in Inernational Medicine And Gastroenterology (per highlights); practicing in Paducah/Midwest area; over 25 years experience — Gastroenterologist
  • Matthew C. Cave, Gastroenterology; board certified in Internal Medicine and Transplant Hepatology (2010) and Internal Medicine (2007) — Gastroenterologist
  • Craig J. McClain, Board certified; practicing in Paducah, KY; contact info present — Gastroenterologist
  • June Y. Yong, Board certified; practicing in Paducah, KY; contact info present — Gastroenterologist
  • Lingaiah Chandrashekar, Board certified in American Board Of Internal Medicine — Internal Medicine and Gastroenterologist
  • Abigail Stocker, Board certified in American Board Of Internal Medicine, Gastroenterology - 2014 and Internal Medicine - 2011 — Gastroenterologist
  • Thomas Abell, Board certified in American Board Of Internal Medicine, Gastroenterology - 1997 and Internal Medicine - 1988 — Gastroenterologist
  • An-yu Chen, Board certified; Gastroenterology clinical interests include Crohn's Disease, Swallowing disorders — Gastroenterologist
  • Prateek Mathur, Board certified; practicing in Louisville, KY; over 10 years — Gastroenterologist and Hospital Medicine provider
  • Sarah Landes, Board certified; practice in Louisville, KY; over 17 years; highly rated in 39 conditions — Gastroenterologist

Insurance & Payment

Languages Spoken

FAQs

Referral may be required

Not a direct FAQ; appears as a note about referrals rather than a question-and-answer item.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Timothy Shiben): 4.0 out of 5 stars (12 reviews) (12 ratings)
  • Healthgrades (Dr. Russell Carter): 3.3 out of 5 stars (22 reviews) (22 ratings)
  • WebMD (Dr. Andrew Bailey): 4.5 out of 5 stars (11 ratings)

Patients praise

  • professionalism
  • knowledgeable explanations
  • thorough care in some instances

Common complaints

  • billing and coding transparency concerns
  • dismissive bedside manner
  • feeling unheard by provider
  • rushed appointments

"My only disappointment is that I was not told ahead of time that my colonoscopy would not be coded as screening. It was not until I received a $2,000 plus bill that I found out his office had coded it so that insurance would not cover it."

Healthgrades review of Dr. Timothy Shiben

"Spoke over me the whole time, said my symptoms were “just anxiety” and refused to do any testing besides a colonoscopy which I had already had. Clearly is burnt out and needs to retire."

Healthgrades review of Dr. Russell Carter

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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