Express Clinic Primary Care - Express Family Care
Hospital • Palatka, FL
Clinic Type
Hospital
Address
—
Phone
%203863260575
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Available
Services Offered
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Express Family Care East Palatka): 4.2/5 stars (36 reviews)
- Trustindex.io (Express Urgent Care of Palatka): 3.8/5 stars (106 reviews)
- Birdeye (MedEx Urgent Care of Palatka): 3.8/5 stars (125 reviews)
Patients praise
- Friendly and helpful staff in some interactions
- Efficient and quick diagnostic services (labs, imaging) in some instances
- Knowledgeable and professional medical providers (physicians/doctors) reported by some patients
- Convenient access to urgent care and physicals
Common complaints
- Long wait times, especially for families with children
- Dissatisfaction with front desk and administrative staff behavior
- Issues with medication refills and patient status verification
- Difficulty with insurance acceptance or sudden changes in provider status
"Dr. Gaines is fantastic, and the office staff matches his level of care—friendly, efficient, and truly on top of things."
— Birdeye - Express Family Care East Palatka patient review"They made us wait almost 3 hours with a 3 month old, 15 month old, 3 year old and 11 year old... The front desk associate had the worst sour ass expression on her face."
— Trustindex.io - Express Urgent Care of Palatka patient review"Husband and I had checkups in July, called recently for his gout med refill and was told we are not patients and they do not take FHCP."
— Apple Maps/Yelp - Express Family Care/Urgent Care patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Express Family Clinic to see patients on Saturdays in Porter | Community Impact — Feb 18, 2026
- Primary Express opens doors on Cleveland Avenue clinic — Jun 18, 2026
- How PeopleOne Health Helped a Busy Mom Catch a Health Issue Early - PeopleOne Health — Oct 7, 2025
- AdventHealth Opens New Urgent and Primary Care Clinic on SR-100 in Palm Coast — Jun 3, 2026
- Primary care clinic opens in the heart of DeLand | News | hometownnewsvolusia.com — Dec 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
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