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Express Clinic Primary Care - Express Family Care

Urgent Care • Palatka, FL

About

Urgent Care

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%203863260575

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Not published — contact the clinic to confirm hours.

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Overall sentiment across review platforms: mixed

Express Family Care East Palatka (Birdeye): 4.2 out of 5 (36 reviews)
Express Urgent Care of Palatka (Trustindex): 3.8 out of 5 (Not stated)
Express Urgent Care (Yelp): Not stated in highlights (review snippet shown) (12 photos page; number of reviews not in highlights)
Express Family Care (Apple Maps): 3.7 (3 reviews)

Patients praise

Friendly, efficient staff and approachable clinicians
Rapid follow-up and care coordination (e.g., ordering tests and scheduling oncology/surgery)
Patients report being seen quickly / in-and-out service

Common complaints

Front desk/staff politeness and competence complaints
Long wait times and delays during visits
Issues with whether they accept certain patients/insurance or provide certain medication refills

""Dr. Gaines is fantastic, and the office staff matches his level of care—friendly, efficient, and truly on top of things.""

— Birdeye (Express Family Care East Palatka) review snippet

""Front office lady doesn’t really know what she is doing... Her tone is very condescending.""

— Trustindex.io (Express Urgent Care of Palatka) review snippet

""Highly recommend. Everyone was nice, they had me in and out.""

— Trustindex.io (Express Urgent Care of Palatka) review snippet

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Express Family Clinic to see patients on Saturdays in Porter | Community Impact — Feb 18, 2026
Primary Express opens doors on Cleveland Avenue clinic — Jun 18, 2026
How PeopleOne Health Helped a Busy Mom Catch a Health Issue Early - PeopleOne Health — Oct 7, 2025
AdventHealth Opens New Urgent and Primary Care Clinic on SR-100 in Palm Coast — Jun 3, 2026
Primary care clinic opens in the heart of DeLand | News | hometownnewsvolusia.com — Dec 11, 2025

Information sourced from the clinic's website as of July 11, 2026.