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About

Mat-Su Regional Medical Center is a 125-bed general hospital located in the Gateway area between Palmer and Wasilla, Alaska. It operates under Community Health Systems and opened in 2006 to replace Valley Hospital. The facility includes multiple surgical suites (with potential for expansion), private rooms across medical/surgical, ICU, progressive care, and obstetrics units, and an adjacent large outpatient clinic in Wasilla. The hospital serves northern Anchorage communities and the Matanuska-Susitna Borough, with an emergency department and a network of contact numbers for care and inquiries. Primary address: 2500 S Woodworth Loop, Palmer, AK 99645.

Clinic Type

Family Medicine

Address

Palmer, US

Phone

(907) 861-6000

Email

esscontact@chs.net

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency department

Services Offered

  • inpatient care
  • outpatient care
  • diagnostic imaging
  • emergency services
  • medical services
  • surgical services
  • cardiac catheterization lab
  • advanced wound care
  • inpatient behavioral health services
  • two off-site urgent care facilities
  • robotic surgery
  • advanced total hip replacement procedures
  • Level III Trauma Center
  • Chest Pain Center with PCI
  • Primary Stroke Center
  • award: Get With The Guidelines - Stroke Gold Plus Achievement Award 2023
  • Top 150 Places to Work in Healthcare by Becker's Hospital Review (twice)
  • Alaska State Hospital and Nursing Home Association patient safety award 2019 - High Reliability: Persevering in the Pursuit of Zero Patient Harm

Technology & Equipment

  • cardiac catheterization lab
  • diagnostic imaging
  • robotic surgery

Insurance & Payment

Languages Spoken

Awards & Accreditations

  • 2023 Get With The Guidelines - Stroke Gold Plus Achievement Award by the American Heart Association
  • Top 150 Places to Work in Healthcare by Becker's Hospital Review (twice)
  • Alaska State Hospital and Nursing Home Association patient safety award 2019 - High Reliability: Persevering in the Pursuit of Zero Patient Harm

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MedicalRecords.com: 3.5/5 (based on 105 reviews) (105)
  • PlainHospital (CMS data): 3/5 stars (not explicitly stated)

Patients praise

  • highly praised care in the birthing center and emergency department
  • reports of compassionate, professional, and knowledgeable medical staff
  • effective communication regarding diagnosis and treatment options
  • community appreciation for critical life-saving care

Common complaints

  • reports of rude or unprofessional staff behavior
  • some concerns regarding blood draw procedures
  • mixed ratings for environment quietness and staff responsiveness
  • some quality measures rated worse than national benchmarks

"The entire Health Care team at the birthing center is amazing. They took such good care of me during my entire experience and stay. I would recommend them to anyone."

MedicalRecords.com user review

"From the moment I arrived, every member of the hospital staff... demonstrated incredible professionalism and compassion... Their kindness and encouraging attitudes... greatly contributed to my recovery."

Letter to the Editor, Frontiersman

"Rude staff, they couldn't even draw my blood correctly and I had to go back and get it redone."

Yelp user review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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