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Clinic Type

Sleep Medicine

Address

414 Vista Rd, Pasadena, TX 77504

Phone

(713) 947-3100

Email

DigitalSupport@memorialhermann.org

Opening Hours

Mon-Fri 8:00 AM - 5:00 PM

Services Offered

  • Sleep Medicine
  • Neurology
  • Neuroscience
  • Sleep Surgery (implicitly via Neuroscience Institute)

Team

  • Dr. Darel Butler, MD — Neurology Sleep Medicine
  • Dr. Priti Palvadi, MD — Neurology Sleep Medicine

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mostly positive

  • Official Houston Neurological Institute website: 4.88 out of 5 stars (1721 total reviews (as reported by the practice))
  • BestAround.com aggregating Google reviews: 4.7 out of 5 stars (215 official Google reviews)

Patients praise

  • compassionate and thorough physicians/providers
  • staff professionalism and friendliness mentioned by many patients
  • effective listening and patient engagement during appointments
  • clear explanations of treatment plans
  • clean and comfortable office environments
  • positive experiences with sleep lab technicians

Common complaints

  • long wait times
  • perceived lack of empathy from some staff
  • inadequate communication with administrative staff
  • occasional reports of rude or dismissive receptionist behavior
  • scheduling errors affecting patient access

"My experience was very positive! Everyone in the office was kind and professional. Dr. Eberle was patient, straight forward, and extremely helpful. For the first time in months I feel like someone gets what’s going on with me and has a plans to relieve my symptoms!!"

Additional Testimonials - Houston Neurological Institute website

"Customer experiences at Houston Neurological Institute - Pasadena are varied, reflecting both exceptional care and notable shortcomings... Concerns about long wait times, perceived lack of empathy, and inadequate communication with administrative staff are recurrent themes."

BestAround.com review aggregation summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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