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About

Houston Eye Associates (HEA) is a large, physician-owned ophthalmology and optometry group based in Houston, TX, founded in 1971. They operate 18–20 offices across Greater Houston and offer comprehensive eye care across all specialties, including LASIK, cataracts, glaucoma, retina, oculoplastic, pediatric care, and optical shops with advanced lenses. HEA employs board-certified ophthalmologists and licensed optometrists, many with fellowship training, and maintains a nonprofit foundation to provide eye care for those in need. Their Pearland service access is part of their broader Houston-area network, with multiple Texas locations nearby (Pearland area coverage through the Houston region). Contact: 713-668-6828. Website: houstoneye.com.

Clinic Type

Optometry

Address

10907 Memorial Hermann Dr., Suite 150 Pearland, TX 77584

Phone

713-668-6828

Email

Opening Hours

5:00

Services Offered

  • Medical Clinic
  • Optical Shop
  • Optical Clinic

Team

  • Becky J. Fredrickson — M.D.
  • Kathryn H. Musgrove — M.D.
  • Merry Z. Ruan — M.D.
  • Bilal Shaukat — M.D.
  • Kevin L. Shen — M.D.
  • Milete Klinkerman — O.D.

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Houston Eye Associates brand pages): 2.0 (average rating) (357 reviews)
  • Healthgrades (Pearland location page): “Very good!” (review highlight; specific numeric rating not shown in snippet) (Reviews page (count not shown in snippet))
  • BBB Business Profile: Not stated in provided snippet (Not stated in provided snippet)

Patients praise

  • Friendly, knowledgeable doctors/staff and confidence-inspiring care
  • Thorough appointment experience with minimal wait time (for some reviewers)
  • Patient trust and positive outcomes (e.g., glaucoma treatment, LASIK/cataract testimonials)

Common complaints

  • Long wait times and returning for additional steps (exam/prescription delays)
  • Billing/insurance-related concerns (charged for a test labeled as commonly covered)
  • Customer service problems such as contact lens order mishandling and delays

"“Worst experience I have ever had from scheduling to exam - waited over three hours and was told to return for my eyeglass prescription.”"

BBB Business Profile for Houston Eye Associates

"“Everyone from reception to techs to Dr Grannis was friendly, knowledgeable, and professional... Only complaint was that the ‘Refractions’ form I signed said that most insurance covered the test, but upon checkout I was automatically charged for it...”"

businessyab.com (Pearland address; review highlights)

"“Houston Eye Associates has an average rating of 2 from 357 reviews... I am sharing... Contact lens ordering nightmare... mishandled my contact lens order...”"

Yelp brand page aggregation (houstoneye.com reviews)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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