HCA Florida West Hospital
Mental Health • Pensacola, FL
About
It emphasizes comprehensive, personalized care across the state, a broad workforce, and regional presence (HQ in Davie, FL, plus operations in the U.S. and internationally). It highlights ongoing leadership changes and community/ social initiatives, as well as patient- and colleague-focused programs. The content suggests the organization’s scale and commitment to delivering advanced medical services, but does not provide specific information about mental health services at HCA Florida West Hospital Pensacola. For mental health and wellness specifics at Pensacola, additional details from the Pensacola location page or the HCA Florida West Hospital Pensacola site would be needed.
Clinic Type
Mental Health
Address
HCA Florida West Hospital, West Mental Services (behavioral health center)
Phone
(850) 494-5111 (intake)
PARA.HCARecordsRequestFL@hcahealthcare.com
Opening Hours
24/7 intake for emergency evaluations; 24/7 emergency admissions and crisis intervention
Website
https://www.hcafloridahealthcare.com/locations/west-hospital/specialties/mental-health-and-wellness
Emergency Care
Yes, 24/7 emergency evaluations and admissions; emergency behavioral health services described
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What is the contact number for emergency admissions?
For emergency behavioral health admissions, call (850) 494-5000.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Various Review Platforms: 4.1/5
- National/Official Healthcare Quality Databases: Approximately 71% - 87% satisfaction ratings (varies by source/metric) (456 (HCAHPS survey))
Patients praise
- Compassionate and professional nursing/medical care reported by many patients
- Efficient emergency room experience for some patients
- Effective communication from staff regarding treatment plans
- Clean and well-maintained facility environment
Common complaints
- Long wait times for critical testing/care
- Billing department issues and lack of clarity on financial assistance
- Perceived unprofessionalism or lack of empathy from some staff/physicians
- Concerns about privacy of patient information being discussed by staff
"The doctors and staff are exceptional in their approach and treatment... This hospital HCA Fl West has the very best in Nurse's, Doctor's, and rehab staff in any I have visited by far!"
— Patient review, FindMentalHealthFacilities.org"I asked for financial assistance. I was lied to by 4 different phone representatives... All lies."
— BBB complaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Emergency care | HCA Florida West Hospital — Jun 22, 2026
- Hca Florida West Hospital - Medicare — May 13, 2026
- HCA Florida West Hospital unveils latest upgrades to Pensacola campus — Dec 12, 2025
- Mental Health Professional II Masters PRN - Pensacola, FL 32514 — Apr 10, 2026
- HCA Florida West Hospital unveils latest upgrades to Pensacola campus — Dec 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Pensacola
Naval Hospital Pensacola is a U.S. government medical practice in Pensacola, FL (founded 1826) focused on delivering high-quality healthcare to warfighters and beneficiaries, aiming to maintain a medically ready force through integrated, innovative, and well-trained staff. The facility employs about 38 people across medical, administrative, technical, and support roles, led by a team of associate directors and directors of clinical and information services. For mental health and substance abuse needs, the hospital operates within a military medical system (TRICARE network) and would provide behavioral health services through its medical staff and affiliated programs. Current updates include operational changes like discontinuation of a specific NHP application (as of Feb 2025) and ongoing page updates. For detailed mental health or substance use services, contact Naval Hospital Pensacola directly or visit the official site pensacola.tricare.mil.
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