Behavioral & Mental Health
Behavioral Health • Peoria, IL
Clinic Type
Behavioral Health
Address
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Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (University of Illinois Psychiatry and Psychology Outpatient Clinic): 3.4 out of 5 stars (7 reviews)
- Birdeye/LifeStance (Peoria, IL): 4.6 to 4.9 out of 5 stars
- Birdeye (Family Care Center): 4.7 out of 5 stars (62 reviews (Peoria, AZ - note: listing specifies Arizona, not Illinois))
Patients praise
- Many patients report positive experiences with individual therapists and psychiatrists, citing compassion, engagement, and effectiveness of care
- Some offices are praised for clean, welcoming, and calming environments
- Polite and helpful front-desk staff are noted in positive reviews for certain locations
Common complaints
- Billing and administrative issues, including overcharging, unexpected fees, and disorganized billing departments
- Difficulty scheduling, cancelled appointments, and long wait times for service access
- Reports of dismissive, incompetent, or apathetic administrative staff in some offices
- Inconsistent quality of clinical care, with some patients feeling ignored or unheard by providers
- Systemic challenges in the broader community, including provider shortages and limited access for Medicaid patients
"It's a shame a great clinical team has to be dulled behind an administrative and front desk team that is rude, incompetent and useless."
— Birdeye (University of Illinois Outpatient Clinic review)"I should have listened to the reviews about billing before signing my daughter up for therapy here. Therapist was great, the charges are INSANE!! $100 cancelation fee."
— Birdeye (LifeStance Peoria review)"Overall, I’m very thankful I found our therapist there; however, I would STRONGLY urge anyone to look elsewhere for mental health services."
— LocalityBiz (The Antioch Group, Inc. review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Antioch Group in Peoria marks 30 years of providing mental health services — Jul 4, 2026
- Carle expands mental health services with new Trillium Place site in East Peoria — Mar 21, 2026
- OSF Expanding Behavioral Health and Cancer Care Services in Peoria | Prairie Communications, LLC — Mar 26, 2026
- OSF Strive expands mental health services to more lives touched by violence, including young children | WCBU Peoria — Jun 24, 2026
- Carle Health Invests $2M in Adult Inpatient Behavioral Health Services at Methodist Hospital | Carle.org — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Peoria
Heartland Health Services (Central Illinois) is a nonprofit Federally Qualified Health Center based in Peoria, IL, offering affordable, high-quality primary care and related services. Key details: - Location: Headquarters in Peoria, IL, with 10 offices across Central Illinois (including 2214 N University St, Peoria; 1701 W Garden St, Peoria). - Services: Primary care, pediatrics, women's health, behavioral health, telehealth, and care addressing social determinants of health. - Model: Accessible, equitable care regardless of ability to pay; emphasizes comprehensive care and patient rights. - Hours: Regular office hours Mon–Fri, 8:00 am–4:30 pm; walk-ins welcome. - Type/Size: Nonprofit, FQHC; 51 employees; revenue approximately $5–$25 million. - Contact: Phone (309) 680-7600; email assistant@hhsil.com. - Website: hhsil.com If you’re seeking primary care specifically in Peoria, Heartland Health Services provides a network of locations in Peoria offering primary care and related services with flexible access (walk-ins accepted).
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