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About

McLaren Northern Michigan is a nonprofit 202-bed regional hospital-based system headquartered in Petoskey, Michigan. It serves 22 counties across northern Lower Michigan and parts of the Upper Peninsula, with more than 230 physicians covering full specialty care, including cardiology, cancer, orthopedics, and neurosciences. The hospital is a certified Primary Stroke Center and operates an outpatient surgery center in Cheboygan. It has two US locations: 416 Connable Ave, Petoskey (HQ), and 740 S Main St, Cheboygan. Main phone: (800) 248-6777.

Clinic Type

Urgent Care

Address

1890 US-131 Suite 4 Petoskey, MI 49770

Phone

(231) 487-2000

Email

Opening Hours

Mon-Fri 8:00 AM–6:00 PM; Sat-Sun 8:00 AM–6:00 PM

Services Offered

  • Same-Day Walk-In Care
  • Primary Care Appointments

Team

  • Lance Edgerton, Family Nurse Practitioner — FNP
  • Kenneth Verbos — MD, MPH, MSc

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.3 / 5 stars (693 reviews)
  • Yelp: 2.0 / 5 stars (57 reviews)
  • Healthgrades / Women's Choice Award: 61-62% patient experience/recommendation rating (N/A)
  • Trustburn: 2.7 / 5 stars (106 reviews)
  • SeniorHealthDatabase: 3 / 5 stars (CMS Overall Rating) (N/A)

Patients praise

  • Positive experiences with maternity care and delivery services
  • Helpful and kind staff members in some departments
  • Successful surgical outcomes and efficient post-operative care in specific instances
  • Clean and well-maintained environments reported by some patients

Common complaints

  • Poor customer service and patient relations
  • Issues with communication from staff and doctors
  • Concerns regarding cleanliness of facilities
  • Negative experiences with emergency room wait times and care
  • Inconsistency in post-surgical care and follow-up

"I delivered my second baby this March (2026) with McLaren Northern MI and have nothing but good things to say about my experience. The delivery went as smoothly as possible... My nurses were spectacular... Everyone listened to my needs."

Birdeye review (March 2026)

"ER room I was in was DIRTY (there a used latex glove on)... I waited nearly 2 hours after my... told I needed... After my cat scan had to wait for some to come in."

Trustburn review

"Received a pacemaker in June 2025. Sailed through surgery with no problem. After care was extraordinary - all needs were seen to quickly. Super staff and great doctors!"

Apple Maps/Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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