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Clinic Type

Primary Care

Address

10526 W Parmer Ln Ste 409, Austin, TX, 78717

Phone

512.310.4700

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD / Vitals (Dr. Leah Hernandez): 5.0 out of 5 stars (62 ratings)
  • WebMD (Dr. Brian Lee): 5.0 out of 5 stars (42 ratings)
  • Healthgrades (Dr. Cathy Castillo): 3.3 out of 5 stars (28 ratings)
  • WebMD / US News (Dr. John Boyd): 4.0 out of 5 stars (37-136 ratings)
  • WebMD (Dr. Yetunde Olusanya): 5.0 out of 5 stars (69 ratings)

Patients praise

  • Physicians are frequently praised for being knowledgeable, thorough, professional, and compassionate
  • Many patients appreciate providers who take the time to listen to their health concerns and explain conditions or results clearly
  • Clinics are often described as clean, modern, and well-equipped
  • Staff (nurses and medical assistants) are often highlighted as courteous, helpful, and skilled
  • Some clinics are commended for offering convenient scheduling and same-day or next-day appointments

Common complaints

  • Occasional reports of rude or dismissive front office staff or administrative personnel
  • Some complaints regarding doctors being rushed, lacking compassion, or not listening to patient concerns during appointments
  • Issues with billing, appointment scheduling, and communication regarding charges
  • Occasional difficulty in scheduling timely appointments or concerns about administrative policies like no-show fees

"Dr. Hernandez is a very caring doctor who listens to any concerns I may have."

WebMD Patient Review

"She seemed more concerned about the coding of the appointment than about my health. Refused to listen to all my health concerns."

Healthgrades Patient Review

"My primary Dr is Shane Keller. Very nice Dr that actually listens and diagnoses accordingly."

Unilocal Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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