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Preferred Medical Group is a private medical practice offering pediatric and family medicine, with behavioral health services, and urgent care/walk-in options. Headquartered in Phenix City, AL, the group operates 4–7 locations across eastern Alabama (Phenix City, Opelika, Auburn, Fort Mitchell). Key details: - Services: Pediatrics, Family Medicine, Behavioral Health; urgent care and walk-ins available - Locations: Phenix City (HQ and multiple sites), Opelika, Fort Mitchell, Auburn - Contact: Appointments via appointments@preferredmedgroup.com; Phone: (334) 664-0463 - Founded: 2007; Private company; 5 employees (growth noted) - Website: preferredmedgroup.com If you’re seeking pediatric and primary care in Phenix City specifically, Preferred Medical Group provides clinic-based pediatric care and family medicine at nearby Opelika/Phenix City locations, with walk-in/urgent care options.

Clinic Type

Internal Medicine

Address

3700 South Railroad Street, Suite A, Phenix City, AL 36867

Phone

334-664-0463

Email

appointments@preferredmedgroup.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine

Team

  • Dr. Ritu Chandra, Board-certified pediatrician — Founder; Pediatrician
  • American Board-certified psychiatrist, Board-certified; 26+ years of experience — Psychiatrist
  • Internal medicine physician, Board-certified; Chronic disease management — Board-certified physician
  • Family Physician, Board-certified; Preventive medicine; Women’s health — Board-certified

Insurance & Payment

Languages Spoken

FAQs

Where is the Phenix City clinic located?

We are located at 3700 South Railroad Street, Suite A, Phenix City, AL 36867.

Are you accepting new patients?

Yes, we welcome new patients of all ages. Contact us or use our patient portal to schedule.

How do I access my health records or message my provider?

Use our patient portal at mycw32.eclinicalweb.com/portal3337 or download the Healow app on iOS or Android.

Awards & Accreditations

  • Special Recognition Award from the Phenix City Education Foundation in 2012 for Dr. Chandra

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • ABA Navigator: 4.1/5 (18 reviews)
  • WebMD: Not specified (3 reviews)
  • Better Business Bureau (BBB): Not rated (2 complaints filed)

Patients praise

  • Compassionate and professional medical providers (specifically Dr. Chandra and Dr. Riehl)
  • Comprehensive care services for both children and adults under one roof
  • Personalized attention and willingness to listen to patient concerns
  • Positive experiences with long-term care for families

Common complaints

  • Difficulty reaching office staff by phone
  • Unreturned phone calls regarding appointment scheduling
  • Canceled or disorganized appointment scheduling experiences

"My doctor (Mila Riehl, MD) is very professional and caring for her patients all the time!"

ABA Navigator

"I have called so many times to try and make a new patient appointment and nobody will call me back. Extremely unprofessional and disorganized."

MapQuest (via Yelp)

"My liaison, Tamalyn, has been outstanding. I could always count on a phone call every month from her to check on me and if I needed anything."

WebMD

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Summary: The page describes St. Francis Hospital (also known as St. Francis-Emory Healthcare), a general medical and surgical hospital based in Columbus, Georgia, with services spanning inpatient, outpatient, and emergency care. The organization operates in partnership with Emory Healthcare and offers a broad range of clinical services, including sleep disorders testing and rehabilitation, across two U.S. offices (HQ at 2122 Manchester Expressway, Columbus, GA, and another Columbus location). Key details: founded 1950, originally a standalone hospital now aligned with Emory, NGO/NPO ownership type, accredited by the Joint Commission, ~798 employees (recent decline), annual revenue around $36.1M, LinkedIn presence with over 10k followers. While the material lists multiple locations and leadership roles, there is no explicit information about a family medicine or Phenix City, AL site or a direct Family Medicine provider in Phenix City, AL. If you’re looking for a Family Medicine provider in Phenix City under the St. Francis/Emory umbrella, this page confirms affiliation with St. Francis and Emory, but does not specify a Phenix City clinic or provider. For exact Family Medicine availability in Phenix City, AL, you may want to contact their Columbus, GA HQ or search for “St. Francis Phenix City family medicine” on the provider network.

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