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About

Penn Medicine is the nonprofit academic health system of the University of Pennsylvania, based in Philadelphia. It combines the University of Pennsylvania Health System and the Perelman School of Medicine, employing ~13,112 staff with a $9.9B annual revenue, and operates 7 hospitals (including Hospital of the University of Pennsylvania, Penn Presbyterian Medical Center, Pennsylvania Hospital, and Penn Medicine Princeton Health) plus numerous outpatient sites and home care services across Pennsylvania, New Jersey, and beyond. It emphasizes research-driven, patient-centered care, education, and innovation, with a mission to improve health through advancements in medical knowledge. For primary care in Philadelphia, Penn Medicine offers a network of outpatient primary care practices linked to its hospitals and specialty services. Contact options include main lines (e.g., 800-789-7366) and access via pennmedicine.org for locations and appointments.

Clinic Type

Family Medicine

Address

3400 Spruce Street, Philadelphia, PA 19104, US

Phone

800-789-7366

Email

LGBThlth@med.upenn.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

https://www.pennmedicine.org/Services/Telehealth

Services Offered

Team

  • Family Medicine clinic (Penn Medicine) — Clinic overview

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Penn Internal Medicine): 2.7/5 (10 reviews)
  • Birdeye (Penn Medicine): 2.9/5 (26 reviews)
  • Birdeye (Penn Family Medicine Voorhees): 3.8/5 (46 reviews)
  • Yelp (Hospital of the University of Pennsylvania): 2.5/5 (162 reviews (Hospital-level))

Patients praise

  • Patients praising the kindness and professionalism of specific providers
  • Positive experiences with thorough medical history taking and personalized care
  • Clean and well-maintained facilities

Common complaints

  • Difficulties with administrative processes and call centers
  • Frustrating experiences with appointment scheduling and long wait times
  • Concerns regarding medication management and prescription refills
  • Issues with follow-up communication and billing codes

"Nice clean facility, my past and current PCPs here have been very friendly and informative and always taken time to understand my medical history and issues."

Birdeye (Penn Internal Medicine)

"This practice is poorly managed, disorganized, and unresponsive to the needs of its patients... I cannot recommend this practice to anyone."

4doctors.net (Penn Family Medicine Pennsylvania Hospital)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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