Pediatrics | Phoenix Indian Medical Center (PIMC)
Pediatrics • Phoenix, AZ • Since 1970
About
Phoenix Indian Medical Center (PIMC) is a government health facility within the Indian Health Service (IHS) focused on providing federal health services to American Indians and Alaska Natives. Located in Phoenix, Arizona, PIMC was founded in 1970 and employs about 103 staff. It serves 156,815 patients and operates under the IHS as the principal federal health care provider and advocate for Indigenous people. The center offers direct care and specialty services, with a regional reach to rural and remote reservation facilities across Arizona, Nevada, and Utah. PIMC serves members of local Tribes (e.g., Fort McDowell Yavapai Nation, Salt River Pima-Maricopa, Tohono O’odham Nation districts, Tonto Apache, Yavapai-Apache, Yavapai-Prescott) and residents of the greater Phoenix area who originate from Tribes nationwide. Key contacts and leadership include CEO Debra Ward Lund, CMO Laura Tillman, and other senior executives. For Pediatrics specifically, PIMC is the relevant IHS facility serving American Indian and Alaska Native children in the Phoenix area. Main address: 4212 N 16th St, Phoenix, AZ 85016. Phone options: multiple numbers listed (e.g., 602-263-1684, 602-263-1200).
Clinic Type
Pediatrics
Address
4212 N 16th St, Phoenix, Arizona 85016-5319, US
Phone
(602) 263-1501
michele.muir@ihs.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.1/5 stars (based on 742 reviews) (742 reviews)
- Momentary Labs (based on CMS HCAHPS): 4/5 stars (210 completed patient surveys)
- Yelp/Apple Maps: 2.7/5 stars (98 reviews)
Patients praise
- Many patients report positive experiences with the clinical staff, including doctors, nurses, and specialists who are described as caring, compassionate, and attentive
- Appreciation for the quality of care provided to Indigenous communities, with some patients describing their experiences as exceptional
- Specific praise for clear communication and cultural sensitivity from certain providers
Common complaints
- Frustrating or poor customer service experiences, particularly regarding phone communication, appointment scheduling, and pharmacy staff interactions
- Reports of long wait times or, conversely, conflicting information regarding operating hours
- Occasional complaints about facility cleanliness or staff responsiveness when assistance was needed during a stay
"I had 2 visits to PIMC ER in less than a month and both my experiences were exceptional from the Drs, Nurses, to CNAs. They all treated me like I was their own family members."
— Birdeye review"Patients praise the staff for their kindness, professionalism, and genuine care."
— Loc8NearMe summary"Very disappointed with the communication and outdated information provided by Phoenix Indian Medical Center. I attempted to contact the dental department... Patients should not have to deal with unnecessary runaround or conflicting hours of operation."
— Birdeye reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- IHS HVAC and Central Plant & Isolation Rooms, Phoenix, AZ – $4.1M | Doyon Government Group — Oct 1, 2025
- Screening for Infectious Diseases in the Emergency Room: A High Impact Intervention | January 27, 2026 - Indian Country ECHO — Dec 3, 2025
- CANCELLED in its ENTIRETY. Maternal Fetal Medicine Services IAW Buy Indian Act of 1910<!-- --> - Federal Contracts — Oct 23, 2025
- Deidra Newbrough — Jul 3, 2026
- Intent to Sole Source Award, Roche Diagnostics Corporation, Accu-Check Inform II Meter Kit RF, Base Unit VIR Kit and Code Key Reader, Phoenix Indian Medical Center — Sep 9, 2025
Information sourced from the clinic's website as of July 10, 2026.
More pediatrics clinics in Phoenix
Phoenix Children’s Pediatrics is a pediatric healthcare entity affiliated with Phoenix Children’s Hospital, based in Scottsdale, AZ. Key details: - Locations: 2 offices in the United States (primarily Scottsdale area; 4848 E Cactus Rd #620, Scottsdale, AZ 85254, and other Phoenix area site) - Services: Pediatric care under the Phoenix Children’s umbrella; includes urgent care scheduling and access via patient portal; part of a larger hospital system - Contact: main phone numbers 602-933-5437 and 602-933-4423 - Audience: Families seeking pediatric medical care in the Phoenix/Scottsdale region - Career/Community: Employer with a small team (2 employees reported) and opportunities within the broader Phoenix Children’s network Note: The page centers on the Phoenix Children’s Pediatrics specialty within the Phoenix Children’s Hospital system, rather than standalone pediatric clinics. If you need appointment details or specific pediatric services, visiting the official site section for Phoenix Children’s Pediatrics or contacting the listed numbers is recommended.
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