Pine Ridge IHS Hospital - Indian Health Road - Helpline Center
Psychiatry • Pine Ridge, SD
Clinic Type
Psychiatry
Address
Pine Ridge IHS Hospital - Behavioral Health Program at Pine Ridge - Indian Health Road, Pine Ridge, SD 57770
Phone
605-867-3100
vol@helplinecenter.org
Opening Hours
8:00am - 4:30pm (MT), Monday - Friday; Emergency Mental Health Services available 24 hours a day / 7 days a week through the Emergency Department
Emergency Care
Emergency Mental Health Services available 24 hours a day / 7 days a week through the Emergency Department
Services Offered
Insurance & Payment
—
Languages Spoken
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FAQs
What services are provided?
Individual therapy, Marriage and couples therapy, Family and group therapy, Evaluations (psychological and psych-social), Patient education, Case management services, and Emergency Mental Health Services available 24 hours a day / 7 days a week.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Multiple healthcare review and data aggregators (e.g., Homefacts, SeniorHealthDatabase, MedicalRecords.com, Indeed): Patient recommendation rates vary significantly across data sources, with some reporting under 50% approval, while another site reflects a rating of 4.9/5 based on a small sample of reviews. (Limited public review volume (generally under 20 reviews visible across monitored platforms).)
Patients praise
- dedicated and talented medical staff working with limited resources
- some positive experiences with individual patient care
Common complaints
- long wait times in the emergency room
- reports of unprofessional, rude, or dismissive staff interactions
- concerns regarding the quality of care and medical errors
- allegations of systemic issues such as nepotism and mismanagement of resources
- difficulty accessing timely specialized care or referrals
"I was seen in the ER here recently and couldn’t have asked for better care... coupled with a doctor who was timely and able to put my situation in plain language."
— MedicalRecords.com review"Horrible service mainly in er room they hurt u more than ur already hurt."
— MedicalRecords.com review"The facility experienced a change recently but patient health care and services remain severely deficient."
— Native Sun News TodaySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Amber N. Janis, NP - Nurse Practitioner in Pine Ridge, SD — May 14, 2026
- Delivering Care in Pine Ridge, South Dakota - SaportaReport — Aug 11, 2025
- Tribe announces Mental Health State of Emergency, community mobilizes for healing - West River Eagle — Jul 24, 2025
- SAM #75H70626Q00141 - IHS Great Plains Area | Govly — Jun 3, 2026
- 988 crisis service receives over 16 million calls, texts, and chats in 3 years of operation: SD 988 Tribal Response continues outreach - West River Eagle — Jul 31, 2025
Information sourced from the clinic's website as of July 11, 2026.
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